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- Tasks: Manage customer contracts, conduct audits, and ensure high service standards across various sites.
- Company: Join Staffline, a leading company in the Security and Facilities sector.
- Benefits: Enjoy a competitive salary, company car, and flexible working hours.
- Why this job: Make a real impact by managing key contracts and enhancing customer satisfaction.
- Qualifications: Experience in contract management and knowledge of the security industry is essential.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Staffline are hiring for a permanent job vacancy and are keen to speak with experienced Regional Contract/Account Managers in the Derby area. This role will see you out and about, and you will have access to a company car as part of the salary package; therefore, it is essential you have a full UK driving licence (manual).
Our ideal candidate will have experience within the Security and Facilities sector, and you will have managed numerous contracts simultaneously, with the ability to re-prioritise to support all customers.
This position will require you to travel to various customer sites - Derby, Worksop, Chesterfield, East & West Midlands. You will be responsible for the management of specified customer contracts of sites, involvement with the auditing, reviewing and maintenance of the Quality Management System.
You will set very high standards for site-based colleagues, have well-developed organisational skills, and the ability to work independently and as part of the operational team.
- Conduct surveys and risk assessments.
- Manage customer complaints.
- Agree, monitor, and manage Service Level Agreements for all customer contracts.
- Customer liaison.
- Complete periodic audits of all customer contracts and reviews with the customers.
- Dealing with Health & Safety reports and RIDDOR.
- Liaise with Managing Director or representative through the Management of Service processes.
- Prepare high-level summaries and KPIs for specific sites as specified in the Service Level Agreement.
Key Job Competencies and Skills Requirements:
- Customer focused.
- Knowledge of both strategic and operational level of business and security industry.
- A working knowledge of industry rules, regulations, legislation and standards.
- Management skills gained through experience.
- Trained to perform security surveys and risk assessments to evaluate health & safety hazards.
- Good working use of technology and computer literate.
- Organisational skills.
- Drive and determination.
- Information gathering.
- Problem solving and judgement.
- Interpersonal and communication skills.
- Knowledge of business processes.
- Management skills.
Working Hours: Days, flexibility is required for start times.
Salary: Depending on experience. Company car included.
For further information about this position, please apply!
Regional Contract/Account Manager employer: National Express Ltd
Contact Detail:
National Express Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Contract/Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the security and facilities sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their needs, especially in managing contracts and customer relations.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in organisational management and problem-solving make you the perfect fit for the role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Regional Contract/Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Contract/Account Manager role. Highlight your experience in managing contracts and working within the Security or Facilities sector. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed customer contracts and dealt with challenges in the past. We love a good story!
Show Off Your Organisational Skills: Since this role requires excellent organisational skills, make sure to mention any relevant experiences where you’ve juggled multiple contracts or projects. We want to know how you keep everything running smoothly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at National Express Ltd
✨Know Your Contracts
Make sure you brush up on your knowledge of contract management, especially in the security and facilities sector. Be ready to discuss specific contracts you've managed and how you prioritised tasks to meet customer needs.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational skills. Think about times when you successfully managed multiple contracts simultaneously and how you kept everything on track. This will show your potential employer that you can handle the demands of the role.
✨Understand Health & Safety Regulations
Familiarise yourself with relevant health and safety regulations, including RIDDOR. Be prepared to discuss how you've dealt with health and safety reports in the past, as this is crucial for the role.
✨Communicate Effectively
Practice your communication skills, as you'll need to liaise with various stakeholders. Think about how you can demonstrate your interpersonal skills during the interview, perhaps by sharing a story where effective communication resolved a customer complaint.
