At a Glance
- Tasks: Manage customer orders and ensure exceptional service delivery in a fast-paced environment.
- Company: Join Staffline, a dynamic team in the manufacturing sector.
- Benefits: Enjoy early finishes on Fridays and a supportive work culture.
- Other info: Great opportunity for career growth in a collaborative setting.
- Why this job: Make a real impact by enhancing customer experiences and streamlining logistics.
- Qualifications: Strong English skills, ERP experience, and a customer-focused mindset required.
The predicted salary is between 30000 - 40000 £ per year.
Staffline are hiring for a full-time, permanent job vacancy. We are keen to speak with Customer Service representatives. Experienced as a CSR in a fast-paced manufacturing setting? Highly advantageous!
Working hours: 7.30am-4pm or 8am-4.30pm, Monday-Friday, with an early lunchtime finish on Fridays.
In your role as a Customer Service Representative, you will be managing customer orders and ensuring exceptional service delivery. Responsibilities include:
- Accurate and timely order processing.
- Proactive communication with internal teams and customers.
- Supporting overall supply chain efficiency.
- Processing customer forecasts, firm orders, and spot orders in the ERP system accurately and on time.
- Providing customers with delivery confirmations, alternative scheduling options, and timely updates on shipment status.
- Managing customer inquiries via email, phone, and portals, ensuring prompt resolution or escalation.
- Collaborating with Planning, Warehouse, Logistics, Sales, and NPI teams to maintain seamless order flow.
- Releasing shipments to warehouse and coordinating logistics for timely dispatch.
- Attending customer status review calls and maintaining proactive communication.
- Learning and demonstrating knowledge of company products, materials, and processes.
To be considered for the position of Customer Service Representative:
- Strong proficiency in English and numeracy skills.
- Experience with ERP systems and Microsoft Office (Excel, Outlook, Teams).
- Proven data entry accuracy and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to prioritise workload in a fast-paced environment.
- Analytical mindset with problem-solving capability.
- Customer focused.
For further details and a confidential chat about this permanent job vacancy, please apply!
Order & Customer Service Specialist (ERP & Logistics) in Lincoln employer: National Express Ltd
At Staffline, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and customer satisfaction. Our employees enjoy a healthy work-life balance with early finishes on Fridays, and we provide ample opportunities for professional growth within the fast-paced manufacturing sector. Join us to be part of a dynamic team where your contributions are recognised and rewarded, all while enjoying the benefits of a permanent position in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Order & Customer Service Specialist (ERP & Logistics) in Lincoln
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be managing customer inquiries, it's crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Order & Customer Service Specialist (ERP & Logistics) in Lincoln
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially in fast-paced environments. We want to see how your skills match the role, so don’t be shy about showcasing your ERP system knowledge and communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Order & Customer Service Specialist role. Share specific examples of how you've handled customer inquiries or managed orders in the past.
Show Off Your Attention to Detail:Since accuracy is key in this role, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so let that attention to detail shine through!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at National Express Ltd
✨Know Your ERP Systems
Make sure you brush up on your knowledge of ERP systems before the interview. Be ready to discuss your experience with them and how you've used them in past roles. This will show that you're not just familiar with the software, but that you can leverage it effectively in a customer service context.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with customers and internal teams, prepare examples that highlight your excellent communication skills. Think about times when you resolved customer inquiries or collaborated with colleagues to improve service delivery. This will demonstrate your ability to maintain proactive communication.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous customer service roles and how you tackled them. Employers love candidates who can think on their feet and come up with effective solutions, especially in a fast-paced environment like manufacturing.
✨Research the Company and Its Products
Take some time to learn about the company and its products before the interview. Understanding what they offer and how their processes work will help you answer questions more confidently and show that you're genuinely interested in the role.
