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- Tasks: Manage customer orders and ensure top-notch service delivery in a dynamic team.
- Company: Join Staffline, a leading company in the manufacturing sector.
- Benefits: Enjoy a Monday to Friday schedule with early finishes and weekends off!
- Why this job: Make a real difference by providing exceptional customer support and collaborating with various teams.
- Qualifications: Strong English skills, ERP experience, and a knack for problem-solving are essential.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Staffline are hiring for a full-time, permanent position. We are keen to speak with Customer Service representatives.
In your role as a Customer Service Representative, you will be managing customer orders and ensuring exceptional service delivery. Responsibilities include:
- Accurate and timely order processing
- Proactive communication with internal teams and customers
- Supporting overall supply chain efficiency
- Processing customer forecasts, firm orders, and spot orders in the ERP system
- Providing customers with delivery confirmations, alternative scheduling options, and timely updates on shipment status
- Managing customer inquiries via email, phone, and portals
- Collaborating with Planning, Warehouse, Logistics, Sales, and NPI teams
- Releasing shipments to warehouse and coordinating logistics for timely dispatch
- Attending customer status review calls and maintaining proactive communication
- Learning and demonstrating knowledge of company products, materials, and processes
To be considered for the position, candidates should have:
- Strong proficiency in English and numeracy skills
- Experience with ERP systems and Microsoft Office (Excel, Outlook, Teams)
- Proven data entry accuracy and attention to detail
- Excellent communication and interpersonal skills
- Ability to prioritise workload in a fast-paced environment
- Analytical mindset with problem-solving capability
- Customer focused
For further details and a confidential chat about this permanent job vacancy, please apply!
Customer Service Representative in Lincoln employer: National Express Ltd
Contact Detail:
National Express Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Lincoln
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on Staffline. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your experience as a CSR in a fast-paced environment can benefit Staffline. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when discussing your past experiences. Use examples that highlight your ability to manage customer inquiries and collaborate with teams. Remember, they want to see how you can contribute to their customer service excellence.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And hey, if you haven’t already, apply through our website for a smoother process!
We think you need these skills to ace Customer Service Representative in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Customer Service Representative, especially in fast-paced environments. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your familiarity with ERP systems and your knack for problem-solving – we love that stuff!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Whether it’s through your writing style or how you present your experiences, let us see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at National Express Ltd
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the company and its products. Familiarise yourself with their services and any recent news or updates. This will not only show your interest but also help you answer questions more confidently.
✨Showcase Your Experience
Since experience in a fast-paced manufacturing setting is highly advantageous, be ready to share specific examples from your past roles. Think about situations where you managed customer orders or resolved issues quickly. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Communication Skills
As a Customer Service Representative, communication is key. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions and respond thoughtfully. Don’t hesitate to ask for clarification if you need it!
✨Prepare Questions
Interviews are a two-way street, so prepare some thoughtful questions to ask at the end. Inquire about team dynamics, the tools they use for order processing, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
