We have a fantastic full time opportunity for a Customer Service Advisor to join our team at Gatwick Coach Station.
Location: Gatwick Coach Station
Schedule: This role is 38 hours a week- 3 on 2 off shift pattern working 0800-1730 with a 30 mins break
Assessment Date: Thursday 19th November
Pay: £13.58 per hour
The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.
What you'll do...
- Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
- Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
- Proactively look for opportunities to up-sell National Express services and products
- Provide support and assistance to customers, colleagues and driver teams
- Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
- Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
- Ensure established safe working processes are adhered to at all times
- Promote a cohesive, empowered and engaged working environment
What you'll need...
- English language skills
- Experience of front-line customer service in a fast paced environment
- Positive attitude to customer service and personal development
- Ability to work in a team or independently on your own initiative
- Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
- The ability to work shift patterns including weekends and bank holidays to meet business demands.
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.
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Customer Service Advisor in Crawley employer: National Express LTD
National Express is an excellent employer, offering a dynamic work environment in the heart of Birmingham where innovation and collaboration thrive. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement, alongside a supportive culture that values teamwork and operational excellence. Join us to be part of a forward-thinking company that prioritises user satisfaction and service improvement, making a meaningful impact in the transport sector.
