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- Tasks: Provide friendly support to passengers and staff in a busy transport hub.
- Company: Join the dynamic team at Bristol Bus and Coach Station.
- Benefits: Enjoy free coach travel, a comfy uniform, and exclusive discounts.
- Why this job: Make a real difference in people's journeys while developing your skills.
- Qualifications: Confident communication skills and a friendly attitude are essential.
- Other info: Great opportunities for progression and a supportive team environment.
The predicted salary is between 12 - 14 £ per hour.
We're excited to offer a Part Time opportunity to become a Customer Service Advisor at Bristol Bus and Coach Station. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.
Location: Bristol Bus and Coach Station
Schedule: 28.5 hours on a 2 week rolling rota
- Week 1: Sunday, Monday, Wednesday, 7:45–17:45 daily
- Week 2: Monday, Wednesday, Saturday, 7:45–17:45 daily
As a Customer Service Advisor, you'll be right at the heart of the action. You'll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it's selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe — your role will make a real difference to someone's day.
Please note: You must be available to attend an onsite interview on Thursday 9th April, 2026.
Responsibilities
- Delivering outstanding customer service with a positive and proactive approach
- Providing information about services, updates, and disruptions clearly and accurately
- Using ticketing and operational systems confidently and responsibly
- Supporting and encouraging team members, and helping with training when needed
- Following all health and safety procedures to maintain a secure working environment
- Contributing to a positive team environment and assisting with onboarding or training as required
What we offer
- Free Coach travel for yourself on the National Express network
- Complimentary coach travel for a nominated person on the National Express network
- A free smart, comfortable uniform
- A company pension
- Access to our Employee Assistance Programme (EAP), including free counselling and wellbeing support
- Private online GP service
- Exclusive benefits and savings from thousands of UK retailers and service providers
- Endless opportunities for progression within the business
Qualifications / Requirements
- Confident English language communication skills
- Previous experience in a fast-paced, front-line customer service role
- A friendly, can-do attitude and a desire to learn and grow
- The ability to work well in a team and independently
- Good stamina and overall fitness — role may involve standing or sitting for extended periods
- Flexibility to work shifts, including weekends and bank holidays
Customer Service Advisor in Bristol employer: National Express Ltd
Contact Detail:
National Express Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bristol Bus and Coach Station. Understanding their values and services will help you connect better during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet when faced with real-life situations.
✨Tip Number 3
Dress the part! Even if it’s just an interview, looking smart and professional can make a great first impression. Plus, it shows you’re serious about the role and ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and demonstrates your proactive attitude.
We think you need these skills to ace Customer Service Advisor in Bristol
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for helping people and working in a dynamic environment.
Tailor Your Experience: Make sure to highlight any previous customer service experience you have. We love seeing how your skills can contribute to our team, so relate your past roles to what we’re looking for in a Customer Service Advisor.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Bristol Bus and Coach Station.
How to prepare for a job interview at National Express Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Service Advisor entails. Familiarise yourself with the responsibilities listed in the job description, like providing outstanding customer service and using ticketing systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about helping people, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond for a customer or helped a team member. This will demonstrate your friendly, can-do attitude and your ability to thrive in a busy environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling difficult customers or managing service disruptions. Practice your responses by thinking through how you would approach these situations, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your enthusiasm for the role and the company. Ask about team dynamics, training opportunities, or how success is measured in the position. This not only shows your interest but also helps you determine if the role is the right fit for you.