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- Tasks: Manage our iLearn LMS and ensure smooth digital learning experiences.
- Company: Join National Express, a leader in transport with a focus on learning.
- Benefits: Enjoy free travel, life assurance, and a strong pension plan.
- Why this job: Be at the heart of team development and make learning accessible.
- Qualifications: Experience with LMS management and a knack for problem-solving.
- Other info: Part-time role with hybrid working in Birmingham and great career growth.
The predicted salary is between 1300 - 1600 £ per month.
National Express is looking for a Learning & Development Coordinator to join us on a 6‑month fixed‑term contract (24 hours per week). If you love making learning simple, accessible and brilliantly organised, this role puts you right at the heart of how we develop our teams.
You’ll own the day‑to‑day running of our iLearn LMS, keep our digital learning content sharp and up to date, and make sure every learner has the right access, the right pathway and the right support. It’s a role for someone who enjoys problem‑solving, improving processes and keeping things running seamlessly behind the scenes. This is a part‑time role based in Birmingham with hybrid working.
What you’ll do- Manage and maintain our iLearn LMS so it runs smoothly every day.
- Make sure users have the right access, permissions and learning pathways.
- Upload, configure and quality‑check digital learning content.
- Keep learner records accurate and reporting reliable.
- Troubleshoot issues and work with our LMS provider when needed.
- Maintain structured learning pathways, certifications and compliance programmes.
- Oversee the Digital Apprenticeship Service, including registrations and funding reconciliation.
- Respond to learner queries and support requests with clarity and care.
- Experience managing or administering an LMS (Cornerstone, SuccessFactors, Totara, Moodle or similar).
- Strong attention to detail and a love of clean, accurate data.
- Great organisational skills and confidence juggling multiple priorities.
- Comfortable supporting users and solving problems.
- Understanding of digital learning formats (SCORM, xAPI, video).
- Experience with apprenticeship or funded learning programmes (desirable).
- Free bus and coach travel across the National Express network for you.
- Complimentary travel for your nominated person (or bus travel for your partner).
- Life assurance and a strong company pension.
- Access to our Employee Assistance Programme.
We’re building an inclusive workplace that reflects the communities we serve, and we actively welcome applications from everyone. If you need any adjustments during the recruitment process, just let us know.
A quick heads‑up: if we receive a high number of applications, we may close the advert early. If this role feels like your next step, now’s the time to jump in.
Learning and Development Coordinator in Birmingham employer: National Express Ltd
Contact Detail:
National Express Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning and Development Coordinator in Birmingham
✨Tip Number 1
Get to know the company! Research National Express and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to Learning and Development. Think about how your experience with LMS and digital learning formats can shine through in your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Learning and Development Coordinator in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with LMS management and digital learning formats. We want to see how your skills align with what we’re looking for!
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their ability to troubleshoot and improve processes.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without any fluff.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at National Express Ltd
✨Know Your LMS Inside Out
Make sure you’re familiar with the iLearn LMS and any similar systems like Cornerstone or Moodle. Brush up on how to manage user access, upload content, and troubleshoot common issues. This will show that you’re not just a candidate but someone who can hit the ground running.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed multiple priorities in past roles. Think about specific situations where your attention to detail made a difference, especially in maintaining accurate learner records or managing digital content.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills. Prepare to discuss scenarios where you’ve had to troubleshoot issues or improve processes. Highlight your approach to finding solutions and how you communicate with users during these times.
✨Understand Digital Learning Formats
Brush up on your knowledge of digital learning formats like SCORM and xAPI. Be ready to discuss how these formats impact the learning experience and how you’ve worked with them in the past. This will demonstrate your technical understanding and commitment to effective learning.