At a Glance
- Tasks: Provide friendly support to passengers and staff in a busy transport hub.
- Company: Join National Express, a leader in transport with a commitment to inclusivity.
- Benefits: Enjoy free coach travel, a comfy uniform, and access to health support services.
- Other info: Flexible shifts with opportunities for progression and a supportive team environment.
- Why this job: Make a real difference in people's journeys while developing your customer service skills.
- Qualifications: Confident communication skills and previous customer service experience required.
The predicted salary is between 14.35 - 14.35 £ per hour.
We’re excited to offer a fantastic opportunity to become a Customer Service Advisor at Stansted Coach Station. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.
Location: Stansted Airport
Schedule: 3 on 3 off
Pay: £14.35 per hour
Winter Shifts:
- 06:55 to 18:30
- 07:25 to 19:00
- 07:55 to 19:30
- 08:25 to 20:00
- 15:10 to 02:45 am
Each shift has a 45 minute unpaid break.
Summer Shifts: (flight timetable changes) Start time will be up to 1 hour earlier, Finish time 1 hour later.
As a Customer Service Advisor, you’ll be right at the heart of the action. You’ll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it’s selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe – your role will make a real difference to someone’s day.
What you’ll do...
- Delivering outstanding customer service with a positive and proactive approach
- Providing information about services, updates, and disruptions clearly and accurately
- Using ticketing and operational systems confidently and responsibly
- Supporting and encouraging team members, and helping with training when needed
- Following all health and safety procedures to maintain a secure working environment
What you’ll need...
- Confident English language communication skills
- Previous experience in a fast‑paced, front‑line customer service role
- A friendly, can‑do attitude and a desire to keep learning and growing
- The ability to work well both in a team and independently
- Good stamina and overall fitness – this role can involve standing or sitting for extended periods
- Flexibility to work shifts, including weekends and bank holidays
What we offer in return for your hard work and commitment:
- Free Coach travel for yourself on the National Express network
- Complimentary coach travel for a Nominated Person on the National Express network
- A free smart comfortable uniform
- A company pension
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
- Private online GP service
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
- Endless opportunities for progression within the business
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Customer Service Advisor employer: National Express LLC
At National Express LLC, we pride ourselves on being an excellent employer, offering a vibrant work culture that thrives on teamwork and customer satisfaction. Our Gatwick Coach Station location provides unique opportunities for personal growth and development in a fast-paced environment, with flexible shifts that cater to your lifestyle. Join us to be part of a dedicated team that values your contributions and supports your career journey in the transport sector.
