At a Glance
- Tasks: Deliver top-notch customer service and assist travellers at Gatwick Coach Station.
- Company: Join National Express, a leader in transport services with a commitment to inclusivity.
- Benefits: Earn £13.58 per hour with flexible shifts and opportunities for personal growth.
- Other info: Dynamic role with potential for early application closure due to high interest.
- Why this job: Be at the heart of a bustling environment and make a difference for customers every day.
- Qualifications: Experience in customer service and a positive attitude are essential.
The predicted salary is between 13.58 - 13.58 £ per hour.
We have a fantastic Casual opportunity for a Customer Service Advisor to join our team at Gatwick Coach Station.
Location: Gatwick Coach Station
Schedule: No guaranteed hours. Early shifts starting at 7am and late shifts finishing at 8pm. Shifts will be 9 hours long.
Pay: £13.58 per hour
The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.
What you’ll do:
- Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction.
- Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption.
- Proactively look for opportunities to up-sell National Express services and products.
- Provide support and assistance to customers, colleagues and driver teams.
- Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role.
- Assist in the training and development of peers and promote DOH rules and maintain a safe working environment.
- Ensure established safe working processes are adhered to at all times.
- Promote a cohesive, empowered and engaged working environment.
What you’ll need:
- English language skills.
- Experience of front-line customer service in a fast paced environment.
- Positive attitude to customer service and personal development.
- Ability to work in a team or independently on your own initiative.
- Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time.
- The ability to work shift patterns including weekends and bank holidays to meet business demands.
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We may close applications early if we receive a high volume of interest, so don’t delay – apply today!
StudySmarter Expert Advice🤫
We think this is how you could land Casual Customer Service Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like National Express LLC and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at National Express LLC and let us see your personality shine through!
We think you need these skills to ace Casual Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and National Express LLC.
Get Familiar with Our Brand:Before applying, take some time to learn about National Express LLC and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at National Express LLC
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress National Express LLC.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which National Express LLC will surely appreciate.
