We’re excited to offer a fantastic part time opportunity to become a Customer Service Advisor at Birmingham Coach Station. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.
Location:
Birmingham Coach Station
Schedule:
16 hours per week
Shifts:
Working every Friday, Saturday and Sunday (3 days a week)
To cover the times from 06:15 - 21:15
Pay:
£13.10ph
Assessment Day:
Wednesday 18th November, 2026
As a Customer Service Advisor, you’ll be right at the heart of the action. You’ll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it's selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe – your role will make a real difference to someone’s day.
What you'll do…
- Delivering outstanding customer service with a positive and proactive approach
- Providing information about services, updates, and disruptions clearly and accurately
- Using ticketing and operational systems confidently and responsibly
- Supporting and encouraging team members, and helping with training when needed
- Following all health and safety procedures to maintain a secure working environment
What you'll need…
- Confident English language communication skills
- Previous experience in a fast-paced, front-line customer service role
- A friendly, can-do attitude and a desire to keep learning and growing
- The ability to work well both in a team and independently
- Good stamina and overall fitness – this role can involve standing or sitting for extended periods
- Flexibility to work shifts, including weekends and bank holidays
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
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Part Time Customer Service Advisor in Birmingham employer: National Express LLC
National Express in Leicester offers a dynamic work environment where employees are valued and encouraged to grow. With a strong focus on teamwork and collaboration, the company provides excellent benefits, including travel perks, and opportunities for professional development. Join us to be part of a supportive culture that prioritises employee well-being and career advancement.
