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- Tasks: Lead and support driving staff while ensuring timely service delivery.
- Company: Join National Express, a leader in transport services across the UK.
- Benefits: Enjoy free travel on our network, life assurance, and a company pension.
- Why this job: Be part of a diverse team committed to safety and community impact.
- Qualifications: Must have a valid UK PCV license and previous management experience.
- Other info: We promote inclusivity and welcome applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
National Express are recruiting an experienced Team Leader to join our team, based in Worthing. The successful candidate will be responsible for delivering an efficient and reliable service and supporting other depots within the operations region through effective leadership, teamwork and control of resources.
What you'll do:
- Supervise, manage and engage with the driving staff. This will include welcoming them, advising of any urgent information, checking their fitness to commence work.
- Proactively monitor the on-time delivery of all our services, using dedicated software and resources.
- Liaise and communicate effectively with customers, both internal and external.
- Monitor, when required, the quality of service delivery and ensure that appropriate action is taken to rectify any issues.
- Report any hazard, faulty equipment or health and safety concern to your Line Manager and ensure appropriate action is taken.
- Attend and cooperate in any investigation following an incident.
- Infringement management.
- Light engineering duties.
What you'll need:
- A Valid UK PCV license.
- Previous management/team leader experience.
- Good understanding of Microsoft Office.
- Ability to work unsupervised.
What we offer in return for your hard work and commitment:
- Free Bus & Coach travel for yourself on the National Express network.
- Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network.
- Life Assurance.
- Company pension.
- Employee Assistance programme.
- Private online GP service.
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Team Leader employer: National Express Group PLC
Contact Detail:
National Express Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with the National Express operations and values. Understanding their commitment to safety and customer service will help you align your leadership style with their expectations.
✨Tip Number 2
Highlight your previous management experience in your conversations. Be ready to discuss specific examples of how you've successfully led teams, resolved conflicts, and improved service delivery.
✨Tip Number 3
Prepare to demonstrate your knowledge of Microsoft Office tools, especially if you can show how you've used them to enhance team communication or operational efficiency in past roles.
✨Tip Number 4
Be proactive in discussing your approach to health and safety. Given the emphasis on safety in the job description, showcasing your understanding and experience in this area will set you apart.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous management and team leader experience. Use specific examples that demonstrate your ability to supervise and engage with staff effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the responsibilities, such as monitoring service delivery and liaising with customers, and how your skills align with these tasks.
Highlight Relevant Qualifications: Ensure you clearly state your valid UK PCV license and any relevant qualifications or training that support your application. This is crucial for a role that involves supervising driving staff.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've successfully managed issues in previous roles. This could include handling service delivery problems or health and safety concerns, which are key aspects of the Team Leader position.
How to prepare for a job interview at National Express Group PLC
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed teams in the past, highlighting your approach to motivating and engaging staff.
✨Familiarise Yourself with the Company
Research National Express and understand their values, services, and recent developments. This knowledge will help you tailor your responses and show that you're genuinely interested in the company and its mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Prepare scenarios where you've effectively dealt with challenges, such as managing delivery issues or resolving team conflicts.
✨Highlight Your Technical Proficiency
Since the role requires a good understanding of Microsoft Office and dedicated software for monitoring services, be ready to discuss your technical skills. Mention any relevant experience and how you've used technology to improve operations.
