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- Tasks: Join our sales team at London Stansted Airport, selling coach tickets and providing top-notch customer service.
- Company: National Express is a leading transport provider, committed to excellent service and community inclusivity.
- Benefits: Earn up to £34,000 OTE, enjoy free coach travel, and access exclusive retail discounts.
- Why this job: Be part of a dynamic team, develop your skills, and contribute to a reputable company with growth opportunities.
- Qualifications: Customer service experience, positive attitude, and ability to work shifts are essential.
- Other info: Onsite assessments on 25th March; drug and alcohol testing is part of the hiring process.
The predicted salary is between 20400 - 47600 £ per year.
National Express have an exciting opportunity to join a sales focused team, as a Sales Representative working Airside in London Stansted Airport. With a strong knowledge of our products you will proactively sell National Express coach tickets to drive revenue growth for the company. You will work towards personal and team daily, weekly, monthly and annual sales targets contributing to potential On Target Earning of £34,000 per annum. You will use your own initiative to deliver exceptional customer service, resolving customer enquiries, in line with the vision and values of National Express.
This is a Full Time position working an average of 38 hours per week. Shifts will be between 06:00am and 02:45am, an average of 4 days a week. Successful applicants will be invited to attend an onsite assessment on Tuesday 25th March.
An Airside Pass will need to be obtained to work airside, minimum requirements for the pass are:
- Evidenced 5 years continuous employment history (breaks in employment are acceptable providing they can be evidenced)
- A valid IDDBS Certificate
What you’ll need…
- Experience of front-line customer service with face to face Sales Experience
- English language skills
- Positive attitude to customer service and personal development
- Ability to work in a team or unassisted on your own initiative
- Good levels of stamina is required as you will need to be available to assist customers for long periods of time
- The ability to work shift patterns including weekends and bank holidays to meet business demands.
What You’ll Do …
- Look for opportunities and proactively up-sell National Express services and ancillary products, using sales techniques to close each sale transaction, competing with other operators within the vicinity
- Consistently deliver an excellent standard of customer service at all times
- Effectively and accurately communicate information to customers regarding service updates and disruption
- To be fully competent in the use of the relevant ticketing accepting both cash and card
- Adhere to processes and procedures necessary to fulfil the role
What we offer in return for your support and commitment…
- OTE Up to £34,000 per annum
- Free Coach travel for yourself on the National Express network
- Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network
- A free smart comfortable uniform
- A company pension
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
- Private online GP service
- Exclusive benefits and savings from thousands of the UK’s largest retailers and service providers
- Endless opportunities for progression within the business
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Sales Representative employer: National Express Group PLC
Contact Detail:
National Express Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Representative
✨Tip Number 1
Familiarise yourself with National Express products and services. Understanding the ins and outs of what you’ll be selling will not only boost your confidence but also help you engage customers effectively during the assessment.
✨Tip Number 2
Brush up on your customer service skills. Since this role requires face-to-face interaction, practice scenarios where you resolve customer queries or complaints to demonstrate your ability to provide exceptional service.
✨Tip Number 3
Prepare for the shift patterns by ensuring you can commit to the required hours. Show your flexibility and willingness to work weekends and bank holidays, as this will reflect positively on your application.
✨Tip Number 4
Research the airport environment and the specific challenges of working airside. Being knowledgeable about the setting will help you stand out during the assessment and show that you’re ready for the unique demands of the role.
We think you need these skills to ace Sales Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Sales Representative position. This will help you tailor your application to highlight relevant experiences.
Highlight Customer Service Experience: Emphasise any previous front-line customer service roles in your CV and cover letter. Provide specific examples of how you've successfully handled customer enquiries and sales transactions.
Showcase Sales Skills: Demonstrate your sales experience by including metrics or achievements from past roles. Mention any techniques you used to close sales and how you contributed to revenue growth.
Tailor Your Application: Customise your CV and cover letter to reflect the values and vision of National Express. Use keywords from the job description to ensure your application stands out to recruiters.
How to prepare for a job interview at National Express Group PLC
✨Know Your Products
Familiarise yourself with National Express services and products. Being able to discuss the features and benefits of the coach tickets will show your enthusiasm and knowledge, which is crucial for a sales role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you resolved issues and ensured customer satisfaction, as this is key for the role.
✨Showcase Your Sales Techniques
Be ready to discuss your approach to sales. Share specific strategies you've used to upsell or close sales in previous roles, as this will demonstrate your ability to meet targets.
✨Emphasise Teamwork and Initiative
Discuss your ability to work both independently and as part of a team. Provide examples of how you've contributed to team goals while also taking initiative in your own tasks.
