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- Tasks: Join us as a Customer Service Advisor, helping customers at Bristol Coach Station.
- Company: National Express is a leading transport provider committed to safety and customer satisfaction.
- Benefits: Enjoy free coach travel, discounts for friends and family, and a comfy uniform.
- Why this job: Be part of a dynamic team in a fast-paced environment with growth opportunities.
- Qualifications: Must have front-line customer service experience and a positive attitude.
- Other info: Onsite interviews on January 16th; flexible shifts including weekends required.
We have a fantastic 28.5 hour Part Time opportunity for a Customer Service Advisor to join our team at Bristol Coach Station. This role will be working onsite at Bristol Coach Station. Shifts will be 7 to 8 hours between 07:45 and 17:45 working Monday to Thursday. The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite at Bristol Coach Station answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met. Successful applications will be invited to attend an onsite interview on Thursday 16th January. What you'll do… Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption Proactively look for opportunities to up-sell National Express services and products Provide support and assistance to customers, colleagues and driver teams Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role Assist in the training and development of peers and promote DOH rules and maintain a safe working environment Ensure established safe working processes are adhered to at all times Promote a cohesive, empowered and engaged working environment What you'll need… English language skills Experience of front-line customer service in a fast paced environment Positive attitude to customer service and personal development Ability to work in a team or independently on your own initiative Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time The ability to work shift patterns including weekends and bank holidays to meet business demands. What we offer in return for your hard work and commitment… Free Coach travel for yourself Complimentary coach travel for a Nominated Person 50% discount for friends and family on full fares on our coach services A free smart comfortable uniform A company pension Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing Private online GP service Exclusive benefits and savings from thousands of the UK's largest retailers and service providers Endless opportunities for progression within the business National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note… At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment
Part Time Customer Service Advisor Bristol employer: National Express Group PLC
Contact Detail:
National Express Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor Bristol
✨Tip Number 1
Familiarize yourself with the Bristol Coach Station environment. Understanding the layout and services offered will help you answer customer queries more effectively and demonstrate your proactive approach during the interview.
✨Tip Number 2
Brush up on your customer service skills, especially in a fast-paced setting. Think of examples from your past experiences where you successfully handled customer inquiries or resolved issues, as these will be valuable to discuss during your interview.
✨Tip Number 3
Prepare to showcase your ability to work both independently and as part of a team. Be ready to share specific instances where you thrived in either role, as this is crucial for the dynamic environment at the coach station.
✨Tip Number 4
Since the role involves shift work, be clear about your availability during the interview. Highlight your flexibility and willingness to work weekends and bank holidays, as this will show your commitment to meeting business demands.
We think you need these skills to ace Part Time Customer Service Advisor Bristol
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Advisor at Bristol Coach Station. Highlight your relevant experience in customer service and how it aligns with the job description.
Tailor Your CV: Customize your CV to emphasize your front-line customer service experience, particularly in fast-paced environments. Include specific examples that demonstrate your ability to handle customer queries and provide excellent service.
Craft a Strong Cover Letter: Write a cover letter that showcases your positive attitude towards customer service and personal development. Mention your ability to work both independently and as part of a team, and express your enthusiasm for the role.
Prepare for the Interview: If invited for an interview, prepare by thinking about how you would handle various customer service scenarios. Be ready to discuss your experience and how you can contribute to maintaining high health and safety standards.
How to prepare for a job interview at National Express Group PLC
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've delivered excellent customer service in the past. Highlight your proactive approach and any situations where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Teamwork and Independence
Discuss your ability to work both as part of a team and independently. Provide examples of how you've successfully collaborated with colleagues or taken initiative on your own to solve problems.
✨Familiarize Yourself with the Environment
Since this role is based at Bristol Coach Station, it’s beneficial to familiarize yourself with the location and its operations. Mentioning your knowledge of the area can show your enthusiasm and readiness for the role.
✨Emphasize Health and Safety Awareness
Given the importance of health and safety in this role, be ready to discuss your understanding of safe working practices. Share any relevant experiences that demonstrate your commitment to maintaining a safe environment.
