Operations Inspector

Join us on the Journey… National Express are recruiting an experienced Operations Inspector to join the team. Based at our Acocks Green Garage. The successful candidate will monitor and improve the performance of key services and enhance the customer experience, as well as liaising with the Central Control Room to ensure that all services are operating to the optimum level. What you\’ll do: Monitor quality from a customer perspective; headway, vehicle cleanliness, destination screens, interior information and publicity, information at bus stops, driver presentation and attitude, driving standards etc Oversee service out/in at garages when instructed and ensure VCR\’s are completed correctly by Drivers Ensure all drivers are safe and fit to be at work at all times Demonstrate effective oversight of driver performance, and continuously ensuring effective management of drivers and their performance is being applied Drive buses as required and ensure mileage is completed (if qualified) Effectively and efficiently communicate in a clear, precise and approachable manner with the Central Control Room, Drivers, Traffic Offices and Engineering teams Assist in cascading information to Drivers where and when necessary, and to give Drivers clear guidelines on diversions and explain routes as appropriate Ensure that Drivers comply with Company Policies and Procedures at all times Ensure good customer care is delivered. To promote a positive Company image when communicating with customers and to wear full uniform and appropriate PPE as required Have a good knowledge of legislation and ensure compliance with Drivers Hours Regulations, health and safety regulations and all other Company policies and procedures Monitor other operators activities and to provide appropriate reports Flexibility to physically monitor route performance across all periods of operation. This would include weekends, early, late and split shifts as required Carry out reliability checks of services to ensure the scheduled timetable is maintained and documented as per procedure Attend external meetings with local community groups, local authorities, police, schools etc. as required Identify causes of delay and suggest changes to infrastructure conditions (bus shelters, bus priority measures etc.) to create favourable conditions for our customers and for our services to operate in Carry out Driver DQC, Drug and Alcohol and speed checks, as well as auditing driver equipment such as spit kits, safety equipment etc What you\’ll need: Relevant operational experience in scheduled service environment Well developed verbal and written communication skills Confidence in dealing with individuals at all levels of the organisation Strong multi-tasking skills Understanding of computer systems and good IT ability Good computer literacy and competent in using ‘tablets\’ or ‘ipads\’ PCV (Cat D) license desirable What we offer in return for your hard work and commitment: Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note… At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment