Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor and improve service performance while enhancing customer experience.
- Company: Join National Express, a leader in transport with a commitment to safety and inclusivity.
- Benefits: Enjoy free travel on our network, a company pension, and access to private GP services.
- Why this job: Make a real difference in the community while developing your operational skills.
- Qualifications: Experience in operations, strong communication skills, and a PCV license is a plus.
- Other info: Flexible shifts and opportunities for career growth in a supportive environment.
Join us on the Journey…
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
National Express are recruiting an experienced Operations Inspector to join the team. Based at our Acocks Green Garage. The successful candidate will monitor and improve the performance of key services and enhance the customer experience, as well as liaising with the Central Control Room to ensure that all services are operating to the optimum level.
What you\’ll do:
Monitor quality from a customer perspective; headway, vehicle cleanliness, destination screens, interior information and publicity, information at bus stops, driver presentation and attitude, driving standards etc
Oversee service out/in at garages when instructed and ensure VCR\’s are completed correctly by Drivers
Ensure all drivers are safe and fit to be at work at all times
Demonstrate effective oversight of driver performance, and continuously ensuring effective management of drivers and their performance is being applied
Drive buses as required and ensure mileage is completed (if qualified)
Effectively and efficiently communicate in a clear, precise and approachable manner with the Central Control Room, Drivers, Traffic Offices and Engineering teams
Assist in cascading information to Drivers where and when necessary, and to give Drivers clear guidelines on diversions and explain routes as appropriate
Ensure that Drivers comply with Company Policies and Procedures at all times
Ensure good customer care is delivered. To promote a positive Company image when communicating with customers and to wear full uniform and appropriate PPE as required
Have a good knowledge of legislation and ensure compliance with Drivers Hours Regulations, health and safety regulations and all other Company policies and procedures
Monitor other operators activities and to provide appropriate reports
Flexibility to physically monitor route performance across all periods of operation. This would include weekends, early, late and split shifts as required
Carry out reliability checks of services to ensure the scheduled timetable is maintained and documented as per procedure
Attend external meetings with local community groups, local authorities, police, schools etc. as required
Identify causes of delay and suggest changes to infrastructure conditions (bus shelters, bus priority measures etc.) to create favourable conditions for our customers and for our services to operate in
Carry out Driver DQC, Drug and Alcohol and speed checks, as well as auditing driver equipment such as spit kits, safety equipment etc
What you\’ll need:
Relevant operational experience in scheduled service environment
Well developed verbal and written communication skills
Confidence in dealing with individuals at all levels of the organisation
Strong multi-tasking skills
Understanding of computer systems and good IT ability
Good computer literacy and competent in using ‘tablets\’ or ‘ipads\’
PCV (Cat D) license desirable
What we offer in return for your hard work and commitment:
Free Bus & Coach travel for yourself on the National Express network
Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network
Company pension
Employee Assistance programme
Private online GP service
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.
We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note…
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment
Operations Inspector employer: National Express Group PLC
Contact Detail:
National Express Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Inspector
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on National Express. Understand their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to operations and customer service. Think about your past experiences and how they relate to the role of Operations Inspector. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your communication skills! As an Operations Inspector, you'll need to liaise with various teams. During your interview, demonstrate your ability to communicate clearly and effectively. Use examples from your previous roles to highlight this skill.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Operations Inspector
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a good look at the job description. Make sure you understand what we're looking for in an Operations Inspector and how your experience aligns with our needs.
Show Off Your Communication Skills: Since this role involves liaising with various teams and ensuring clear communication, highlight your verbal and written communication skills in your application. We want to see how you can effectively convey information!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Operations Inspector role. Show us why you're the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at National Express Group PLC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Inspector role. Familiarise yourself with the key responsibilities like monitoring service performance and ensuring driver compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, prepare examples of how you've successfully communicated with different teams or customers in the past. Think about situations where you had to convey important information clearly and concisely, as this will demonstrate your ability to liaise effectively with drivers and control rooms.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've identified issues in previous roles and what steps you took to resolve them. For instance, if you've improved service delivery or customer satisfaction, share those experiences. This will highlight your proactive approach and ability to enhance the customer experience.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, or specific challenges the Operations Inspector might face. This shows that you're not just interested in the job but also in how you can contribute to the team's success.