Network Officer

Join us on the Journey…

Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.

National Express are recruiting an experienced Network Officer to join our team, based at our Head Office in Digbeth, Birmingham. The successful candidate will support the Area Network Manager and Network team with all aspects of the departmental function.

What you\’ll do:

Prepare compliant EBSR files for local service registration with the Traffic Commissioner and local transport authorities, including TfWM

Provide TXC and other files for internal and external use connected with service control, RTI systems and customer information, including BODS data

Supply data for destination screens, liaising with operations and engineering departments to ensure buses are legally compliant with destination display requirements

Prepare customer and staff information on times, routes and service changes in both analogue and digital format. Liaising with other company departments to ensure information is correctly displayed

Supply and fit roadside timetable and service change information at stops and shelters on the network

Meet and interview customers to supply information on changes and conduct market research

Investigate (including physical site visits) delays and problems on the network, conduct appropriate bus tests. Advise other team members on issues and recommended changes

Comply with deadlines for service registrations and supply of BODS data.

Prepare necessary electronic files, including TXC and EBSR files, for bus registrations, BODS data and other digital requirements

Liaise with local highway authority staff on any highway issues

Analyse data using QData, CitySwift, Omnibus and other systems to assist network development and changes to timetables and/or bus schedules

Supply in a timely fashion all associated paperwork and digital information to operations, engineering and finance to enable buses to effectively operate

Compile robust bus service timetables to ensure optimal customer outputs

What you\’ll need:

Specialist experience in bus operation

Strong local knowledge of garage bus services and understanding of wider bus network

Qualified by experience and demonstrated knowledge

Self-motivated, intellectually curious and able to work on own initiative

Strong analytical skills and numerate

Well organised, responsive and able to work with multiple priorities

Proficient user of scheduling and other required systems

Ability to provide manual solutions in event of a systems failure

What we offer in return for your hard work and commitment…

Free Bus & Coach travel for yourself on the National Express network

Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network

Life Assurance

Company pension

Employee Assistance programme

Private online GP service

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note…

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment