At a Glance
- Tasks: Lead IT service delivery, manage teams, and drive operational excellence.
- Company: Join National Express, a leader in transport solutions.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work in a fast-paced environment with innovative technology.
- Why this job: Make a real impact on IT services that enhance user satisfaction.
- Qualifications: Proven experience in IT service management and team leadership.
The predicted salary is between 60000 - 80000 £ per year.
National Express is recruiting an experienced Head of IT Service Delivery to join our team at our Head Office in Digbeth, Birmingham .
The successful candidate will ensure the seamless, cost-effective, and efficient delivery of IT services to meet business needs, driving operational excellence and user satisfaction.
This role involves leading a team of IT professionals, managing offshore teams and service providers, and driving service improvements.
The role also requires managing key supplier relationships, ensuring contractual value and performance, and implementing ITIL best practices.
What you'll do: Develop and manage strategic relationships with IT suppliers: Negotiate contracts, monitor performance, conduct reviews, ensure compliance, and manage vendor risks within budget.
Contribute to IT strategy: Align with business objectives, oversee service design considering user needs, cost, supportability, and scalability, and promote best practices and new technologies.
Manage service transitions: Ensure minimal disruption during the deployment of new or changed services, conduct PIRs, and oversee change, release, and knowledge management processes.
Lead daily IT operations: Ensure high availability and performance, manage incident, problem, request, change, risk, and asset management, and drive continuous improvement.
Act as escalation point: Handle BAU incidents and problems, minimizing disruption and managing communication.
Major Incident
Head of IT Service Delivery employer: National Express Group PLC
National Express is an excellent employer, offering a dynamic work environment at our Head Office in Digbeth, Birmingham, where innovation and operational excellence are at the forefront of our IT service delivery. We prioritise employee growth through continuous training and development opportunities, fostering a collaborative culture that values teamwork and creativity. With competitive benefits and a commitment to work-life balance, we empower our employees to thrive both professionally and personally.
Contact Details:
National Express Group PLC Recruitment Team
