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- Tasks: Lead daily operations at Golders Green Coach Station and support customer service teams.
- Company: Join National Express, a leader in coach travel with a commitment to safety and inclusivity.
- Benefits: Enjoy free coach travel, a pension plan, and exclusive discounts from top retailers.
- Why this job: Be part of a dynamic team, develop your leadership skills, and make a real impact on customer experience.
- Qualifications: Previous management experience in a fast-paced environment and strong customer service skills required.
- Other info: Interviews on 29th July; apply early as we may close applications if interest is high.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting 14 Month Fixed Term opportunity for a Duty Manager to join us at Golders Green Coach Station. Shifts will be; 9.5 hours between 07:50 and 18:10, working any 4 days out of 7 (including every other weekend) You will play a crucial role in the running of Golders Green Coach Station ensuring the delivery of a safe, secure and customer focused culture. You will work with the Senior Coach Station Manager to ensure the service delivered meets the business expectations, as well as provide coaching and development for our Customer Service Advisors. As the successful candidate, you will have great time management, an eye for detail with the ability to build strong internal and external stakeholder relationships. You will have previous experience of managing your own site and team along with delivering excellent customer service in a fast paced environment. Interviews for this role will take place on Tuesday 29th July. What you\’ll do… Oversee the day-to-day activities within the site ensuring efficient shift plans to cover business needs Proactively provide assistance to customers, colleagues, drivers and external stakeholders Manage and support staff in line with National Express Policies & Procedure, identifying individual training and development needs. Ensure efficient and consistent communication process is in place and daily briefings, regular team meetings and bi-monthly one-to-ones are held What we offer in return for your hard work and commitment… Free Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person on the National Express network Travel for London monthly travel pass A company pension Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing Exclusive benefits and savings from thousands of the UK\’s largest retailers and service providers Endless opportunities for progression within the business National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We may close applications early if we receive a high volume of interest, so don\’t delay – apply today! Things to Note… At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment
Fixed Term Customer Service Duty Manager employer: National Express Group PLC
Contact Detail:
National Express Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fixed Term Customer Service Duty Manager
✨Tip Number 1
Familiarise yourself with the operations of a coach station. Understanding the day-to-day activities and challenges faced in such an environment will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your experience in managing teams and delivering customer service in fast-paced settings. Be ready to share specific examples that showcase your leadership skills and ability to handle pressure.
✨Tip Number 3
Prepare to discuss how you would implement effective communication processes within the team. Think about strategies for daily briefings and one-to-ones that could enhance team performance and morale.
✨Tip Number 4
Research National Express's values and commitment to inclusivity. Being able to align your personal values with those of the company can set you apart as a candidate who truly fits the culture.
We think you need these skills to ace Fixed Term Customer Service Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and management. Emphasise any previous roles where you managed a team or site, as well as your ability to deliver excellent customer service in fast-paced environments.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Duty Manager role at Golders Green Coach Station. Mention specific skills such as time management and relationship building, and provide examples of how you've successfully coached and developed team members in the past.
Highlight Relevant Skills: When filling out your application, ensure you highlight key skills mentioned in the job description, such as communication, stakeholder management, and the ability to work under pressure. Use specific examples to demonstrate these skills.
Prepare for the Interview: If selected for an interview, prepare by reviewing common interview questions for management roles. Be ready to discuss your approach to managing a team, handling customer complaints, and ensuring safety and security in a busy environment.
How to prepare for a job interview at National Express Group PLC
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Duty Manager. Be prepared to discuss how your previous experience aligns with overseeing day-to-day activities and managing a team.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, think of specific examples where you've excelled in providing excellent service. Be ready to explain how you would handle difficult situations or complaints from customers.
✨Demonstrate Leadership Qualities
As a Duty Manager, you'll need to support and develop your team. Prepare to discuss your leadership style and provide examples of how you've successfully managed and motivated a team in the past.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
