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- Tasks: Provide friendly support to passengers and staff at a busy transport hub.
- Company: Join National Express, a leading coach service provider in the UK.
- Benefits: Enjoy free coach travel, a comfy uniform, and exclusive retail discounts.
- Why this job: Make a real difference in people's journeys while developing your skills.
- Qualifications: Confident English communication and previous customer service experience required.
- Other info: Flexible part-time hours with opportunities for progression and a supportive work environment.
We have a fantastic Part Time (19 hour) opportunity for a Customer Service Advisor to join our team at Victoria Coach Station. Location: Victoria Coach Station. Schedule: Friday and Sunday 13:25 to 23:40 with 30 mins break Assessment Date: Friday 5th September (onsite) As a Customer Service Advisor, you\’ll be right at the heart of the action. You\’ll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it\’s selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe – your role will make a real difference to someone\’s day. What you\’ll do… Delivering outstanding customer service with a positive and proactive approach Providing information about services, updates, and disruptions clearly and accurately Using ticketing and operational systems confidently and responsibly Supporting and encouraging team members, and helping with training when needed Following all health and safety procedures to maintain a secure working environment What you\’ll need… Confident English language communication skills Previous experience in a fast-paced, front-line customer service role A friendly, can-do attitude and a desire to keep learning and growing The ability to work well both in a team and independently Good stamina and overall fitness – this role can involve standing or sitting for extended periods What we offer in return for your hard work and commitment… Free Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person on the National Express network A free smart comfortable uniform A company pension Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing Private online GP service Exclusive benefits and savings from thousands of the UK\’s largest retailers and service providers Endless opportunities for progression within the business National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We may close applications early if we receive a high volume of interest, so don\’t delay – apply today! Things to Note… At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment
Customer Service Advisor Part Time employer: National Express Group PLC
Contact Detail:
National Express Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Part Time
✨Tip Number 1
Familiarise yourself with the services offered at Victoria Coach Station. Knowing the routes, ticketing options, and any current disruptions will help you answer questions confidently during your assessment.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to convey information clearly and positively is crucial for a Customer Service Advisor role.
✨Tip Number 3
Demonstrate your ability to work in a team by sharing examples of past experiences where you supported colleagues or contributed to a group effort. This will show your proactive attitude during the assessment.
✨Tip Number 4
Prepare for the physical demands of the job by ensuring you're fit and ready to stand or sit for extended periods. A good level of stamina will help you perform well in this fast-paced environment.
We think you need these skills to ace Customer Service Advisor Part Time
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service roles. Use bullet points to make it easy to read, and include specific examples of how you've delivered outstanding customer service in the past.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and any previous experience in fast-paced environments. Make sure to mention your ability to work both independently and as part of a team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at National Express Group PLC
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Share specific examples of how you've handled challenging situations or provided exceptional support to customers, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Since the role requires confident English language communication skills, practice articulating your thoughts clearly. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing your ability to convey information effectively.
✨Demonstrate a Positive Attitude
A friendly, can-do attitude is essential for this position. Be sure to express your enthusiasm for the role and your willingness to learn and grow within the company. This will help you stand out as a candidate who aligns with their values.
✨Prepare for Health and Safety Questions
Given the emphasis on health and safety procedures, be ready to discuss how you would maintain a secure working environment. Familiarise yourself with basic health and safety protocols relevant to customer service roles, as this shows your commitment to workplace safety.
