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- Tasks: Join our team at Luton Airport, delivering top-notch customer service and assisting travellers.
- Company: National Express is a leading transport provider, committed to safety and inclusivity.
- Benefits: Enjoy free coach travel, a comfy uniform, and access to exclusive discounts and wellness support.
- Why this job: Be part of a dynamic environment, develop your skills, and grow within a supportive team.
- Qualifications: Must have English language skills and experience in fast-paced customer service.
- Other info: Shifts are 12 hours on a rolling rota; drug and alcohol testing is mandatory.
We have a fantastic full time opportunity for a Customer Service Advisor to join our team at Luton Airport. This role will be working onsite at Luton Airport. Shifts will be on a rolling 3 on, 3 off rota working 12 hour shifts. The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite at Luton Airport, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.
What you'll do...
- Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
- Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
- Proactively look for opportunities to up-sell National Express services and products
- Provide support and assistance to customers, colleagues and driver teams
- Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
- Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
- Ensure established safe working processes are adhered to at all times
- Promote a cohesive, empowered and engaged working environment
What you'll need...
- English language skills
- Experience of front-line customer service in a fast paced environment
- Positive attitude to customer service and personal development
- Ability to work in a team or independently on your own initiative
- Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
- The ability to work shift patterns including weekends and bank holidays to meet business demands.
What we offer in return for your hard work and commitment…
- Free Coach travel for yourself on the National Express network
- Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network
- A free smart comfortable uniform
- A company pension
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
- Private online GP service
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
- Endless opportunities for progression within the business
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Customer Service Advisor Luton employer: National Express Group PLC
Contact Detail:
National Express Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Luton
✨Tip Number 1
Familiarise yourself with the National Express services and products. Understanding what you’ll be selling will not only help you during the assessment but also show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills in a fast-paced environment. Consider role-playing scenarios where you handle customer queries or complaints to build your confidence and improve your communication skills.
✨Tip Number 3
Be prepared to discuss your experience with teamwork and independent work. Think of specific examples where you’ve successfully collaborated with others or taken initiative on your own, as this is crucial for the role.
✨Tip Number 4
Make sure you’re ready for the physical demands of the job. Since the role involves standing for long periods, consider doing some light exercises to build your stamina before the assessment day.
We think you need these skills to ace Customer Service Advisor Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Emphasise skills like communication, teamwork, and problem-solving that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've delivered excellent customer service in the past and how you can contribute to the team at Luton Airport.
Highlight Availability: Clearly state your availability to work the required shift patterns, including weekends and bank holidays. This shows your commitment and flexibility, which are crucial for this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at National Express Group PLC
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Customer Service Advisor at Luton Airport. Familiarise yourself with the key tasks such as selling tickets, answering queries, and ensuring health and safety standards are met.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your ability to deliver excellent customer service. Highlight situations where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Teamwork and Initiative
Be ready to discuss how you work well in a team and also how you can take initiative when needed. This role requires both collaboration and independence, so showing you can do both will impress the interviewers.
✨Prepare for Shift Work Questions
Since the role involves working on a rolling shift pattern, be prepared to discuss your availability and willingness to work weekends and bank holidays. Showing flexibility will be a plus.
