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- Tasks: Provide friendly support to passengers and staff in a busy transport hub.
- Company: Join National Express, a leader in transport with a commitment to inclusivity.
- Benefits: Enjoy free coach travel, a comfy uniform, and access to health support services.
- Other info: Flexible shifts with opportunities for career progression in a dynamic environment.
- Why this job: Make a real difference in people's journeys while developing your customer service skills.
- Qualifications: Confident communication skills and previous customer service experience are essential.
The predicted salary is between 24000 - 36000 £ per year.
We are excited to offer a fantastic opportunity to become a Customer Service Advisor at London Stratford. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.
Location: London Stratford (which is a roadside operation)
Schedule: 4 Days working, 2 Days off
Shifts: 01:50 am-10:20 am, 09:50 am-18:20 pm, 10:50 am until 07:20 pm
Interview Date: Friday 12th December 2025
As a Customer Service Advisor, you will provide helpful and friendly support to passengers and staff in a busy transport hub. Your role will make a real difference to someone’s day.
What you’ll do:
- Deliver outstanding customer service with a positive and proactive approach
- Provide information about services, updates, and disruptions clearly and accurately
- Use ticketing and operational systems confidently and responsibly
- Support and encourage team members, and help with training when needed
- Follow all health and safety procedures to maintain a secure working environment
What you’ll need:
- Confident English language communication skills
- Previous experience in a fast-paced, front-line customer service role
- A friendly, can-do attitude and a desire to keep learning and growing
- The ability to work well both in a team and independently
- Good stamina and overall fitness – this role can involve standing or sitting for extended periods
- Flexibility to work shifts, including weekends and bank holidays
What we offer in return for your hard work and commitment:
- Free Coach travel for yourself on the National Express network
- Complimentary coach travel for a Nominated Person on the National Express network
- A free smart comfortable uniform
- A company pension
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
- Private online GP service
- Exclusive benefits and savings from thousands of the UK’s largest retailers and service providers
- Endless opportunities for progression within the business
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note:
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Customer Service Advisor London Stratford employer: National Express Group PLC
Contact Detail:
National Express Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor London Stratford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on National Express. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to build your confidence. The more prepared you are, the better you'll perform during the interview.
✨Tip Number 3
Show off your personality! When you're in the interview, let your friendly and can-do attitude shine through. Remember, they’re looking for someone who can connect with passengers, so don’t be afraid to show your enthusiasm for helping others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Advisor London Stratford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping people and working in a dynamic environment.
Tailor Your Experience: Make sure to highlight any previous customer service experience you have. We love seeing how your past roles have prepared you for this position, so connect the dots for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you.
How to prepare for a job interview at National Express Group PLC
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Service Advisor entails. Familiarise yourself with the key responsibilities like providing information, selling tickets, and ensuring safety. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about helping people, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to assist someone. This will demonstrate your friendly, can-do attitude that they’re looking for.
✨Prepare for Shift Work Questions
Given the shift patterns mentioned, be prepared to discuss your flexibility and willingness to work during those hours. It’s a good idea to think about how you manage your time and energy, especially when working early mornings or late shifts.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they handle busy periods. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.