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- Tasks: Join our team as a Customer Service Advisor, assisting customers and selling tickets at Gatwick Coach Station.
- Company: National Express is a leading transport provider, committed to safety and customer satisfaction.
- Benefits: Enjoy free coach travel, a comfy uniform, a pension plan, and exclusive discounts.
- Why this job: Be part of a dynamic environment, develop your skills, and enjoy opportunities for career progression.
- Qualifications: Must have front-line customer service experience, a positive attitude, and the ability to work shifts.
- Other info: We promote inclusivity and welcome applications from all backgrounds; apply early as spots may fill quickly.
The predicted salary is between 24000 - 36000 £ per year.
We have a fantastic full time opportunity for a Customer Service Advisor to join our team at Gatwick Coach Station. The shifts for this onsite position will be 38 hours split into 12 hour shifts. Shifts will be 3 on, 3 off starting as early as 7am and finishing as late as 8pm. The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite at London Victoria, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.
What you'll do...
- Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction.
- Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption.
- Proactively look for opportunities to up-sell National Express services and products.
- Provide support and assistance to customers, colleagues and driver teams.
- Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role.
- Assist in the training and development of peers and promote DOH rules and maintain a safe working environment.
- Ensure established safe working processes are adhered to at all times.
- Promote a cohesive, empowered and engaged working environment.
What you'll need...
- English language skills.
- Experience of front-line customer service in a fast paced environment.
- Positive attitude to customer service and personal development.
- Ability to work in a team or independently on your own initiative.
- Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time.
- The ability to work shift patterns including weekends and bank holidays to meet business demands.
What we offer in return for your hard work and commitment...
- Free Coach travel for yourself on the National Express network.
- Complimentary coach travel for a Nominated Person.
- A free smart comfortable uniform.
- A company pension.
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing.
- Private online GP service.
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers.
- Endless opportunities for progression within the business.
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
We may close applications early if we receive a high volume of interest, so don't delay – apply today!
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Customer Service Advisor Gatwick employer: National Express Group PLC
Contact Detail:
National Express Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Gatwick
✨Tip Number 1
Familiarise yourself with the National Express services and products. Understanding what you’ll be selling will not only boost your confidence but also help you engage customers effectively during your interview.
✨Tip Number 2
Practice your customer service skills in a fast-paced environment. Whether it’s through role-playing scenarios with friends or volunteering, demonstrating your ability to handle customer queries efficiently will set you apart.
✨Tip Number 3
Be prepared to discuss your experience with teamwork and independent work. Think of specific examples where you’ve successfully collaborated with others or taken initiative on your own, as this is crucial for the role.
✨Tip Number 4
Show enthusiasm for the role and the company during your interview. A positive attitude can make a significant difference, so express your eagerness to contribute to the team and enhance customer satisfaction.
We think you need these skills to ace Customer Service Advisor Gatwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Emphasise skills like communication, teamwork, and problem-solving that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've delivered excellent customer service in the past and how you can contribute to the team at Gatwick.
Highlight Relevant Skills: In your application, clearly outline your English language skills and any experience you have with ticketing systems or operational processes. This will demonstrate your readiness for the role.
Prepare for the Interview: If invited for an interview, prepare by thinking about common customer service scenarios and how you would handle them. Be ready to discuss your ability to work shifts and maintain high standards of health and safety.
How to prepare for a job interview at National Express Group PLC
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in front-line customer service. Share specific examples of how you've handled challenging situations and ensured customer satisfaction, as this role is all about delivering excellent service.
✨Demonstrate Your Team Spirit
Since the role involves working closely with colleagues and driver teams, be prepared to discuss how you work effectively in a team environment. Mention any experiences where you contributed to a positive team dynamic or helped train peers.
✨Be Ready for Shift Work
Understand that this position requires flexibility with shift patterns. Be honest about your availability and express your willingness to work weekends and bank holidays, as this shows commitment to the role.
✨Know the Company and Its Values
Research National Express and its commitment to health and safety, inclusivity, and customer service. Being knowledgeable about the company will help you answer questions confidently and demonstrate your genuine interest in the role.
