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- Tasks: Help passengers with ticket sales and inquiries in a busy transport hub.
- Company: Join National Express, a leading coach service provider in the UK.
- Benefits: Enjoy free coach travel, a comfy uniform, and exclusive retail discounts.
- Why this job: Make a real difference in people's journeys while developing your skills in a dynamic environment.
- Qualifications: Confident English communication and previous customer service experience required.
- Other info: Flexible shifts including weekends; apply early as spots may fill quickly!
We\’re excited to offer a fantastic opportunity to become a Customer Service Advisor at Bristol Bus and Coach Station. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you. Location: Bristol Bus and Coach Station Schedule: Any 4 days a week 10 hours a day between 07:45 and 19:45 Including every other weekend Interview Date: Thursday 31st July (onsite) As a Customer Service Advisor, you\’ll be right at the heart of the action. You\’ll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it\’s selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe – your role will make a real difference to someone\’s day. What you\’ll do… Delivering outstanding customer service with a positive and proactive approach Providing information about services, updates, and disruptions clearly and accurately Using ticketing and operational systems confidently and responsibly Supporting and encouraging team members, and helping with training when needed Following all health and safety procedures to maintain a secure working environment What you\’ll need… Confident English language communication skills Previous experience in a fast-paced, front-line customer service role A friendly, can-do attitude and a desire to keep learning and growing The ability to work well both in a team and independently Good stamina and overall fitness – this role can involve standing or sitting for extended periods Flexibility to work shifts, including weekends and bank holidays What we offer in return for your hard work and commitment… Free Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person on the National Express network A free smart comfortable uniform A company pension Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing Private online GP service Exclusive benefits and savings from thousands of the UK\’s largest retailers and service providers Endless opportunities for progression within the business National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We may close applications early if we receive a high volume of interest, so don\’t delay – apply today! Things to Note… At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment
Customer Service Advisor Bristol employer: National Express Group PLC
Contact Detail:
National Express Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Bristol
✨Tip Number 1
Familiarise yourself with the Bristol Bus and Coach Station and its services. Understanding the routes, ticketing systems, and common passenger queries will help you stand out during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. This will demonstrate your ability to remain calm and effective in a busy environment.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift work, especially weekends and bank holidays. Highlighting your willingness to adapt to the schedule can make you a more attractive candidate.
✨Tip Number 4
Research National Express's values and commitment to inclusivity. Being able to articulate how your personal values align with theirs can leave a positive impression on the interviewers.
We think you need these skills to ace Customer Service Advisor Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles, especially in fast-paced environments. Emphasise your communication skills and any specific achievements that demonstrate your ability to provide outstanding service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your previous experience, your friendly attitude, and how you can contribute to the team at Bristol Bus and Coach Station.
Prepare for the Interview: Research common interview questions for customer service positions and practice your responses. Be ready to discuss scenarios where you've provided excellent service or handled difficult situations effectively.
Highlight Your Flexibility: In your application, make sure to mention your availability to work shifts, including weekends and bank holidays. This shows that you are adaptable and willing to meet the needs of the role.
How to prepare for a job interview at National Express Group PLC
✨Show Your Customer Service Skills
Prepare to discuss your previous experience in customer service roles. Highlight specific examples where you went above and beyond to help a customer, as this will demonstrate your proactive approach and friendly attitude.
✨Know the Company and Role
Research National Express and understand their values, services, and the specifics of the Customer Service Advisor role. Being knowledgeable about the company will show your genuine interest and help you answer questions more effectively.
✨Practice Communication Skills
Since confident English language communication is key for this role, practice articulating your thoughts clearly. You might even want to do mock interviews with friends or family to get comfortable speaking about your experiences.
✨Demonstrate Team Spirit
Be ready to discuss how you work well in a team and support your colleagues. Share examples of how you've contributed to a positive team environment, as this aligns with the collaborative nature of the role.
