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- Tasks: Join our team as a Customer Service Advisor, assisting customers and selling tickets at Victoria Coach Station.
- Company: National Express is a leading transport provider, committed to safety and customer satisfaction.
- Benefits: Enjoy free coach travel, a comfy uniform, a pension plan, and exclusive discounts.
- Why this job: Be part of a dynamic environment, develop your skills, and enjoy opportunities for career progression.
- Qualifications: Must have front-line customer service experience, a positive attitude, and the ability to work shifts.
- Other info: We promote inclusivity and welcome applications from all backgrounds; adjustments available during recruitment.
The predicted salary is between 28800 - 43200 £ per year.
We have fantastic full-time opportunities for Customer Service Advisors to join our team at Victoria Coach Station. The shifts for this onsite position will be 38 hours split into 9 hour shifts. Shifts will be on a 4 on, 2 off, 3 on, 2 off rota, rotating between early and late shifts. Shift Times are: Early shift - 06:50 to 15:50, Late shift - 14:40 to 23:40.
The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite at London Victoria, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.
What you'll do...
- Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction.
- Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption.
- Proactively look for opportunities to up-sell National Express services and products.
- Provide support and assistance to customers, colleagues and driver teams.
- Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role.
- Assist in the training and development of peers and promote DOH rules and maintain a safe working environment.
- Ensure established safe working processes are adhered to at all times.
- Promote a cohesive, empowered and engaged working environment.
What you'll need...
- English language skills.
- Experience of front-line customer service in a fast-paced environment.
- Positive attitude to customer service and personal development.
- Ability to work in a team or independently on your own initiative.
- Good levels of health, stamina and fitness will be required as the environment is fast-paced and work will involve standing and/or sitting for long periods of time.
- The ability to work shift patterns including weekends and bank holidays to meet business demands.
What we offer in return for your hard work and commitment...
- Free Coach travel for yourself on the National Express network.
- Complimentary coach travel for a Nominated Person.
- A free smart comfortable uniform.
- A company pension.
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing.
- Private online GP service.
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers.
- Endless opportunities for progression within the business.
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Customer Service Advisor employer: National Express Group PLC
Contact Detail:
National Express Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the National Express services and products. Understanding what you’ll be selling will not only boost your confidence but also help you engage customers effectively during your interactions.
✨Tip Number 2
Practice your communication skills, especially in a fast-paced environment. Role-playing customer scenarios with friends or family can help you become more comfortable in addressing queries and providing information.
✨Tip Number 3
Be prepared to discuss your previous customer service experiences during the interview. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your proactive approach to customer satisfaction.
✨Tip Number 4
Show enthusiasm for the role and the company during your interview. Researching National Express’s values and mission can help you align your answers with what they are looking for in a Customer Service Advisor.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Service Advisor. Tailor your application to highlight relevant experience in customer service, especially in fast-paced environments.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided excellent customer service. Mention specific examples that demonstrate your ability to handle queries, work in a team, and maintain high standards of health and safety.
Showcase Your Skills: Make sure to mention your English language skills and any other relevant qualifications. If you have experience with ticketing systems or operational processes, include that as well to show you are prepared for the role.
Prepare for the Interview: If selected, prepare for the onsite interview by thinking about how you would handle various customer service scenarios. Be ready to discuss your approach to teamwork, personal development, and maintaining a positive attitude in a busy environment.
How to prepare for a job interview at National Express Group PLC
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in front-line customer service. Share specific examples of how you've handled challenging situations and ensured customer satisfaction, as this role is all about delivering excellent service.
✨Demonstrate Teamwork and Initiative
Be prepared to discuss how you work well in a team and also how you can take initiative when needed. This role requires both collaboration with colleagues and the ability to work independently, so give examples that showcase both skills.
✨Familiarise Yourself with Shift Patterns
Understand the shift patterns and be ready to discuss your flexibility regarding working hours, including weekends and bank holidays. Showing that you're adaptable will reflect positively on your application.
✨Emphasise Health and Safety Awareness
Since the role involves maintaining high health and safety standards, be prepared to talk about your understanding of these practices. Mention any relevant training or experiences that demonstrate your commitment to a safe working environment.
