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- Tasks: Transform complex data into insights that drive business decisions and improve sales performance.
- Company: Join National Express, a leader in transport with a commitment to inclusivity.
- Benefits: Enjoy free travel, a company pension, and private online GP services.
- Why this job: Make a tangible impact in a data-led environment while growing your analytical skills.
- Qualifications: 2-5 years in data analytics, strong Tableau, Excel, and SQL skills required.
- Other info: Hybrid working model with a supportive and collaborative team culture.
The predicted salary is between 29000 - 38000 £ per year.
Join us on the Journey... Location: Birmingham (hybrid working, 3 days per week in the office) Salary: £35,000 - £38,000 per annum Contract: Full-time, Permanent
Are you passionate about transforming complex data into insights that drive real business decisions? We are looking for a Commercial & Operations Data Analyst to join our team — someone who thrives on using data to improve sales performance, pricing, and profitability. In this role, you will be at the heart of data-driven decision-making — managing key datasets, developing dashboards in Tableau, and working closely with commercial, finance, and operations teams to deliver insights that power growth.
What you will do:
- Own and maintain the commercial and operational data for the Bus team, ensuring accuracy and consistency across systems and reports
- Build and maintain Tableau and Excel/Google Sheets dashboards to monitor sales, revenue, and operational performance
- Analyse data to identify trends, risks, and opportunities that inform commercial strategy and performance improvement
- Collaborate with commercial and finance teams to provide insights on pricing, customer profitability, and revenue optimisation
- Support business planning, forecasting, and budgeting through robust data analysis
- Present findings and recommendations clearly to stakeholders at all levels
- Automate and improve reporting processes to enhance data visibility and efficiency
- Contribute to continuous improvement of analytical tools and reporting structures
What you will need:
- 2–5 years' experience in data analytics or commercial analysis
- Strong background in managing commercial datasets and delivering actionable insights
- Proven experience in building dashboards and reports in Tableau
- Advanced Excel and SQL skills for data manipulation and analysis
- Degree in Business, Economics, Mathematics, Statistics, or a related field
- Excellent communication and stakeholder management skills — able to turn data into a compelling story
Why join us?
This is an exciting opportunity to make a tangible impact in a data-led, commercially focused environment. You will have the freedom to shape how we use data, influence key decisions, and grow your analytical expertise within a supportive and collaborative team.
Ready to apply?
If you are a data-driven problem solver looking to make a difference, we would love to hear from you. Apply now with your CV and a brief cover letter outlining why you are a great fit.
What we offer in return for your hard work and commitment:
- Free Bus & Coach travel for yourself on the National Express network
- Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network
- Company pension
- Employee Assistance programme
- Private online GP service
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note:
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Commercial and Operations Data Analyst employer: National Express Group PLC
Contact Detail:
National Express Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial and Operations Data Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to data analysis. We recommend using the STAR method to structure your answers — it helps you showcase your skills effectively.
✨Tip Number 3
Show off your analytical skills during the interview! Bring examples of dashboards you've created or insights you've derived from data. Visuals can really make your points pop!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest can keep you fresh in their minds. Plus, it shows you're genuinely keen on the role!
We think you need these skills to ace Commercial and Operations Data Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in data analytics and commercial analysis. We want to see how your skills align with the role, so don’t be shy about showcasing your Tableau dashboards and any relevant projects you've worked on!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share your passion for data and how you’ve used it to drive business decisions in the past. Keep it concise but impactful!
Showcase Your Communication Skills: Since you'll be presenting findings to stakeholders, it's crucial to demonstrate your ability to turn complex data into a compelling story. Use examples in your application that highlight your communication prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at National Express Group PLC
✨Know Your Data Inside Out
Before the interview, dive deep into your past experiences with data analytics. Be ready to discuss specific datasets you've managed and how your insights have driven business decisions. This will show your passion for transforming complex data into actionable strategies.
✨Showcase Your Dashboard Skills
Since building dashboards in Tableau is a key part of the role, prepare to talk about your experience with it. Bring examples of dashboards you've created, and if possible, demonstrate how they helped improve sales performance or operational efficiency.
✨Communicate Clearly and Confidently
Practice explaining your analytical findings in a way that anyone can understand. Use storytelling techniques to make your data insights compelling. Remember, you’ll need to present to stakeholders at all levels, so clarity is crucial!
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This could be about their current data challenges or how they envision the role evolving. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
