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- Tasks: Join our team as a Customer Service Advisor, assisting customers and selling tickets at Stansted Coach Station.
- Company: National Express is a leading transport provider, committed to safety and customer satisfaction.
- Benefits: Flexible shifts, inclusive workplace, and opportunities for personal development await you.
- Why this job: Experience the buzz of a busy transport hub while making a real difference in customer journeys.
- Qualifications: Must have English language skills and experience in fast-paced customer service environments.
- Other info: Be part of a diverse team and enjoy a supportive work culture with health and safety as a priority.
We have a fantastic Casual opportunity for Customer Service Advisors to join our team at Stansted Coach Station. Location: Stansted Coach Station Schedule: No guaranteed hours Although offered shifts can be between 07:30 am and 02:40 am, Monday to Sunday. Maximum shift length: 9.5 hrs Assessment Date: Wednesday 17th September (onsite) The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite at Stansted, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met. What you\’ll do… Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption Proactively look for opportunities to up-sell National Express services and products Provide support and assistance to customers, colleagues and driver teams Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role Assist in the training and development of peers and promote DOH rules and maintain a safe working environment Ensure established safe working processes are adhered to at all times Promote a cohesive, empowered and engaged working environment What you\’ll need… English language skills Experience of front-line customer service in a fast paced environment Positive attitude to customer service and personal development Ability to work in a team or independently on your own initiative Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time The ability to work shift patterns including weekends and bank holidays to meet business demands. National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We may close applications early if we receive a high volume of interest, so don\’t delay – apply today! Things to Note… At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment
Casual Customer Service Advisor Stansted employer: National Express Group PLC
Contact Detail:
National Express Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Customer Service Advisor Stansted
✨Tip Number 1
Familiarise yourself with the services offered by National Express. Knowing the ins and outs of their ticketing system and routes will help you answer customer queries more effectively during your interview.
✨Tip Number 2
Practice your customer service skills in a fast-paced environment. Consider role-playing scenarios where you handle difficult customer situations, as this will prepare you for the dynamic nature of the job.
✨Tip Number 3
Be ready to demonstrate your ability to work both independently and as part of a team. Think of examples from your past experiences that showcase your adaptability and teamwork skills.
✨Tip Number 4
Show enthusiasm for the role and the company during your assessment. A positive attitude can make a significant difference, so express your eagerness to contribute to the team and enhance customer satisfaction.
We think you need these skills to ace Casual Customer Service Advisor Stansted
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Casual Customer Service Advisor position. Tailor your application to highlight relevant experience in customer service and your ability to work in a fast-paced environment.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles in customer service, especially in busy settings. Provide specific examples of how you delivered excellent customer service and handled challenging situations.
Showcase Your Skills: Make sure to mention your English language skills and any other relevant qualifications. Discuss your ability to work both independently and as part of a team, as well as your positive attitude towards personal development.
Be Proactive in Your Application: Express your enthusiasm for the role and the company in your cover letter. Mention your willingness to work flexible hours, including weekends and bank holidays, to meet the demands of the job.
How to prepare for a job interview at National Express Group PLC
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially in fast-paced environments. Share specific examples of how you've handled difficult situations or gone above and beyond for customers.
✨Demonstrate Your Communication Abilities
Since the role involves effectively communicating with customers and colleagues, practice clear and concise communication. Be prepared to discuss how you would relay important information during service disruptions.
✨Exhibit a Positive Attitude
A positive attitude is crucial in customer service roles. During the interview, convey your enthusiasm for helping others and your commitment to maintaining high standards of service.
✨Prepare for Shift Work Questions
Be ready to discuss your availability and willingness to work flexible hours, including weekends and bank holidays. This shows that you understand the demands of the role and are committed to meeting them.
