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- Tasks: Join our team as a Customer Service Advisor, assisting customers and selling tickets at Stansted Coach Station.
- Company: National Express is a leading transport provider committed to safety and customer satisfaction.
- Benefits: Flexible shifts, inclusive workplace, and opportunities for personal development await you.
- Why this job: Experience the buzz of a busy transport hub while making a difference in customer journeys.
- Qualifications: Must have English language skills and experience in fast-paced customer service.
- Other info: Apply early as we may close applications if interest is high; drug and alcohol testing is required.
We have a fantastic Casual opportunity for Customer Service Advisors to join our team at Stansted Coach Station.
Submit your CV and any additional required information after you have read this description by clicking on the application button.
Location: Stansted Coach Station
Schedule: No guaranteed hours
Although offered shifts can be between 07:30 am and 02:40 am, Monday to Sunday.
Maximum shift length: 9.5 hrs
Assessment Date: Wednesday 17th September (onsite)
The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite at Stansted, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.
What you\’ll do…
Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
Proactively look for opportunities to up-sell National Express services and products
Provide support and assistance to customers, colleagues and driver teams
Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
Ensure established safe working processes are adhered to at all times
Promote a cohesive, empowered and engaged working environment
What you\’ll need…
English language skills
Experience of front-line customer service in a fast paced environment
Positive attitude to customer service and personal development
Ability to work in a team or independently on your own initiative
Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
The ability to work shift patterns including weekends and bank holidays to meet business demands.
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.
We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
We may close applications early if we receive a high volume of interest, so don\’t delay – apply today!
Things to Note…
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment
Casual Customer Service Advisor Stansted employer: National Express Group PLC
Contact Detail:
National Express Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Customer Service Advisor Stansted
✨Tip Number 1
Familiarise yourself with the services offered by National Express, especially those relevant to Stansted Coach Station. Understanding the routes, ticketing options, and customer queries will help you stand out during the assessment.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will prepare you for the fast-paced environment and help you respond effectively to customer inquiries.
✨Tip Number 3
Demonstrate your positive attitude towards customer service by sharing examples from past experiences where you went above and beyond for a customer. This will show your commitment to delivering excellent service.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Highlight your willingness to work weekends and bank holidays, as this is crucial for meeting the demands of the role.
We think you need these skills to ace Casual Customer Service Advisor Stansted
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Emphasise any roles where you had to communicate effectively with customers and colleagues.
Craft a Strong Cover Letter: Write a cover letter that showcases your positive attitude towards customer service and personal development. Mention specific examples of how you've delivered excellent customer service in the past.
Highlight Relevant Skills: In your application, clearly outline your English language skills and ability to work both independently and as part of a team. Mention your stamina and fitness levels, as these are important for the role.
Be Prompt: Since applications may close early due to high interest, make sure to submit your application as soon as possible. Double-check all details before hitting that submit button!
How to prepare for a job interview at National Express Group PLC
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially in fast-paced environments. Share specific examples of how you've handled difficult situations or gone above and beyond for customers.
✨Demonstrate Your Team Spirit
Since the role involves working closely with colleagues and drivers, emphasise your ability to work well in a team. Discuss any past experiences where collaboration led to successful outcomes.
✨Be Prepared for Shift Work
Understand that this position requires flexibility with shifts, including weekends and bank holidays. Be ready to discuss your availability and willingness to adapt to varying schedules.
✨Emphasise Health and Safety Awareness
Given the importance of health and safety in this role, be prepared to talk about your understanding of safe working practices. Mention any relevant training or experiences that demonstrate your commitment to maintaining a safe environment.
