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- Tasks: Provide friendly support to passengers and staff in a busy transport hub.
- Company: Join National Express, a leader in transport services committed to inclusivity.
- Benefits: Enjoy flexible casual hours with no set shifts and a supportive team environment.
- Why this job: Make a real difference in people's day while developing your customer service skills.
- Qualifications: Confident English communication skills and previous customer service experience required.
- Other info: Apply early as we may close applications if interest is high.
We have a fantastic casual opportunity for a Customer Service Advisor to join our team at London Golders Green. Location: London Golders Green Station Schedule: Casual, no set hours, however shifts can be between 08:00 and 18:00 Interview Date: Thursday 24th July (onsite) As a Customer Service Advisor, you\’ll be right at the heart of the action. You\’ll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it\’s selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe – your role will make a real difference to someone\’s day. What you\’ll do… Delivering outstanding customer service with a positive and proactive approach Providing information about services, updates, and disruptions clearly and accurately Using ticketing and operational systems confidently and responsibly Supporting and encouraging team members, and helping with training when needed Following all health and safety procedures to maintain a secure working environment What you\’ll need… Confident English language communication skills Previous experience in a fast-paced, front-line customer service role A friendly, can-do attitude and a desire to keep learning and growing The ability to work well both in a team and independently Good stamina and overall fitness – this role can involve standing or sitting for extended periods Flexibility to work shifts, including weekends and bank holidays National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We may close applications early if we receive a high volume of interest, so don\’t delay – apply today! Things to Note… At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment
Casual Customer Service Advisor employer: National Express Group PLC
Contact Detail:
National Express Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the services and routes offered by National Express. Knowing the ins and outs of the transport hub will help you answer questions confidently during your interview.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to convey information clearly and positively is key for a Customer Service Advisor role.
✨Tip Number 3
Demonstrate your flexibility by being open to various shift patterns. Highlighting your willingness to work weekends and bank holidays can set you apart from other candidates.
✨Tip Number 4
Showcase your teamwork skills by sharing examples of how you've supported colleagues in previous roles. This will illustrate your ability to contribute positively to the team environment at National Express.
We think you need these skills to ace Casual Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles, especially in fast-paced environments. Emphasise your communication skills and any previous roles where you provided support to customers.
Craft a Strong Cover Letter: Write a cover letter that showcases your friendly attitude and willingness to learn. Mention specific examples of how you've delivered outstanding customer service in the past and how you can contribute to the team at London Golders Green.
Highlight Flexibility: Since the role requires flexibility with shifts, make sure to mention your availability clearly in your application. This shows that you are ready to meet the demands of the job.
Prepare for the Interview: Research common interview questions for customer service roles and prepare your answers. Be ready to discuss how you handle difficult situations and provide examples of your proactive approach to customer service.
How to prepare for a job interview at National Express Group PLC
✨Show Your Customer Service Skills
Be prepared to share specific examples from your previous experience where you provided outstanding customer service. Highlight situations where you went above and beyond to help a customer, as this will demonstrate your proactive approach.
✨Know the Company and Role
Research National Express and understand their values, especially their commitment to inclusivity and safety. Familiarise yourself with the role of a Customer Service Advisor and be ready to discuss how your skills align with their needs.
✨Demonstrate Flexibility
Since the role requires flexibility in working hours, be ready to discuss your availability and willingness to work shifts, including weekends and bank holidays. This shows that you are adaptable and committed to the job.
✨Prepare for Health and Safety Questions
Given the emphasis on health and safety in the job description, think about how you would handle various scenarios related to safety in a busy transport hub. Be ready to discuss your understanding of health and safety procedures.
