At a Glance
- Tasks: Transform complex data into insights that drive business decisions and improve performance.
- Company: Join National Express Bus, a leader in transport with a focus on innovation.
- Benefits: Enjoy free travel, a company pension, and access to a private online GP service.
- Other info: Hybrid working model with opportunities for career growth in an inclusive environment.
- Why this job: Be at the heart of data-driven decision-making and make a real impact.
- Qualifications: 2-5 years in data analytics, strong Excel and SQL skills, and a relevant degree.
The predicted salary is between 31500 - 38500 £ per year.
Join to apply for the Commercial and Operations Data Analyst role at National Express Bus.
Location: Birmingham (hybrid working, 3 days per week in the office)
Contract: Full-time, Permanent
Are you passionate about transforming complex data into insights that drive real business decisions? We’re looking for a Commercial & Operations Data Analyst to join our team — someone who thrives on using data to improve sales performance, pricing, and profitability. In this role, you’ll be at the heart of data-driven decision-making — managing key datasets, developing dashboards in Tableau, and working closely with commercial, finance, and operations teams to deliver insights that power growth.
Responsibilities
- Own and maintain the commercial and operational data for the Bus team, ensuring accuracy and consistency across systems and reports
- Build and maintain Tableau and Excel/Google Sheets dashboards to monitor sales, revenue, and operational performance
- Analyse data to identify trends, risks, and opportunities that inform commercial strategy and performance improvement
- Collaborate with commercial and finance teams to provide insights on pricing, customer profitability, and revenue optimisation
- Support business planning, forecasting, and budgeting through robust data analysis
- Present findings and recommendations clearly to stakeholders at all levels
- Automate and improve reporting processes to enhance data visibility and efficiency
- Contribute to continuous improvement of analytical tools and reporting structures
Qualifications
- 2–5 years’ experience in data analytics or commercial analysis
- Strong background in managing commercial datasets and delivering actionable insights
- Proven experience in building dashboards and reports in Tableau
- Advanced Excel and SQL skills for data manipulation and analysis
- Degree in Business, Economics, Mathematics, Statistics, or a related field
- Excellent communication and stakeholder management skills — able to turn data into a compelling story
Benefits
- Free Bus & Coach travel for yourself on the National Express network
- Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network
- Company pension
- Employee Assistance programme
- Private online GP service
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Ready to apply? If you’re a data-driven problem solver looking to make a difference, we’d love to hear from you. Apply now with your CV and a brief cover letter outlining why you’re a great fit.
Commercial and Operations Data Analyst in Birmingham employer: National Express Bus
National Express Bus is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation during a pivotal transformation phase. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and the chance to make a significant impact in a high-performance environment. Located in a vibrant area, the company promotes a healthy work-life balance, ensuring that team members thrive both personally and professionally.
