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- Tasks: Lead and motivate a diverse team in a fast-paced environment.
- Company: Join National Express, a leader in transport with a supportive culture.
- Benefits: Enjoy free travel, a solid pension, and family perks.
- Other info: Flexible shifts and excellent career growth opportunities await you.
- Why this job: Make a real impact while ensuring customers reach their destinations safely.
- Qualifications: Proven leadership experience and basic IT skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you a natural leader who thrives in a fast paced environment? National Express is looking for an Assistant Operations Manager to lead, motivate, and engage our incredible operations team. This isn't just a desk job. You will be at the heart of the action, driving depot performance and ensuring our customers get where they need to be, on time, every time. If you have a passion for people and a "can do" attitude, we want you on our team.
What you will do
- Lead with Impact: Manage and motivate a diverse team, including Supervisors, Drivers, and support staff, focusing on their wellbeing and professional growth.
- Drive Performance: Strive for top tier punctuality while reducing cancelled services and lost miles.
- Build a Coaching Culture: Manage team attendance and standards by deploying a supportive coaching approach.
- Master the Data: Use key systems like Tableau and DriveCam to make smart, data driven decisions that improve safety and service.
- Collaborate across Teams: Work closely with Engineering and Commercial colleagues to ensure we have the right vehicles ready for every journey.
- Safety First: Ensure total compliance with health and safety regulations, investigating incidents and keeping our people and customers safe.
What you will bring
- Leadership Experience: A proven track record of managing and motivating high performing teams.
- Technical Savvy: Basic IT skills and the ability to interpret data to solve problems.
- Communication Skills: The ability to deliver clear direction and handle difficult messages with confidence and integrity.
- Flexibility: A willingness to work shifts and attend out of hours meetings to support our 24/7 operation.
- Industry Knowledge (Bonus): Experience in a unionised environment or holding a CPC in passenger transport is a major plus.
What you get for bringing the energy
- Free Travel: Enjoy free bus and coach travel across the National Express network for you.
- Family Perks: Complimentary travel for your nominated person or partner.
- Security: A solid company pension and life assurance for peace of mind.
- Supportive Culture: Access to our Employee Assistance Programme and a private online GP service.
Assistant Operations Manager employer: National Express Bus
Contact Detail:
National Express Bus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Operations Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on National Express. Check out their social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem. Be ready to share these during your interview to demonstrate your experience and how you can motivate others.
✨Tip Number 3
Show off your data skills! Since you'll be using systems like Tableau, brush up on your data interpretation skills. Be prepared to discuss how you've used data in the past to make decisions or improve performance.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Assistant Operations Manager
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams in the past and how you can bring that energy to our operations team.
Be Data Savvy: Mention any experience you have with data analysis or using systems like Tableau. We love candidates who can make smart, data-driven decisions, so don’t shy away from showcasing your technical skills!
Communicate Clearly: Your written application should reflect your communication skills. Use clear and concise language to convey your ideas, and don’t forget to show your 'can do' attitude throughout!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting role at National Express!
How to prepare for a job interview at National Express Bus
✨Show Your Leadership Skills
Be ready to share specific examples of how you've successfully led and motivated teams in the past. Think about situations where you’ve had to inspire others, resolve conflicts, or drive performance. This will demonstrate your natural leadership abilities that National Express is looking for.
✨Know Your Data
Familiarise yourself with key systems like Tableau and DriveCam before the interview. Be prepared to discuss how you’ve used data to make decisions in previous roles. Showing that you can master data-driven insights will set you apart as a candidate who can improve safety and service.
✨Communicate Clearly
Practice delivering clear and concise messages. You might be asked to handle difficult scenarios, so think about how you would communicate tough news while maintaining integrity. Good communication skills are essential for this role, so show them off!
✨Embrace Flexibility
Be open about your willingness to work shifts and attend out-of-hours meetings. National Express operates 24/7, so showing that you’re adaptable and ready to support the team whenever needed will highlight your commitment to the role.