At a Glance
- Tasks: Be the friendly face of our team, helping with access and rights of way enquiries.
- Company: Join a supportive organisation passionate about equestrian access and community engagement.
- Benefits: Flexible part-time hours, supportive team environment, and opportunities for personal growth.
- Other info: No prior expertise needed; we’ll help you grow your knowledge and confidence.
- Why this job: Make a difference in your community while developing valuable skills in a dynamic role.
- Qualifications: Strong communication skills and a passion for helping others are key.
The predicted salary is between 24199 - 29577 £ per year.
Working from our rural office location as part of a friendly and supportive team. Being the first point of contact for members of the public, BHS members and stakeholders, providing a welcoming and professional service by phone and email. Offering helpful guidance on access and rights of way enquiries and ensuring queries reach the right person when specialist support is needed. Managing incoming and outgoing post and deliveries, helping to keep the team organised and running smoothly. Supporting the organisation of events, meetings and projects. Working collaboratively with colleagues on a variety of activities that help protect, improve and promote equestrian access.
This is a great role for you if:
- You enjoy helping people and providing excellent customer service.
- You're organised, proactive and thrive in a varied administrative role.
- You have strong written and verbal communication skills and are confident speaking to a range of people.
- You take pride in keeping things organised and making sure things run smoothly to support the team.
- You're interested in the countryside, access, community engagement or the equestrian sector.
- You want to work in an organisation that supports you to bring your full, authentic self to work and is working really hard to be a beacon of inclusion in the equestrian sector.
Access Administrator – Access & Rights of Way Team (Part-time) employer: National Equine Welfare Council
National Equine Welfare Council offers a supportive and collaborative work environment, where employees can thrive in varied administrative roles. The organization encourages professional development and provides opportunities for individuals to enhance their skills in training coordination and community engagement. With a focus on equestrian access and welfare, employees contribute to meaningful projects that promote the well-being of horses and the equestrian community.
Contact Details:
National Equine Welfare Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Access Administrator – Access & Rights of Way Team (Part-time)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like National Equine Welfare Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at National Equine Welfare Council and let us see your personality shine through!
We think you need these skills to ace Access Administrator – Access & Rights of Way Team (Part-time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and National Equine Welfare Council.
Get Familiar with Our Brand:Before applying, take some time to learn about National Equine Welfare Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at National Equine Welfare Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress National Equine Welfare Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which National Equine Welfare Council will surely appreciate.
