At a Glance
- Tasks: Lead engaging events to connect customers and stakeholders in the energy sector.
- Company: Join NESO, a key player in transforming Great Britain's energy future.
- Benefits: Enjoy a competitive salary, flexible working, and generous leave.
- Other info: Be part of a diverse team committed to tackling climate change.
- Why this job: Make a real impact on sustainable energy while developing your skills.
- Qualifications: Experience in stakeholder engagement and strong communication skills are essential.
The predicted salary is between 50000 - 63000 £ per year.
This role is a two-year fixed-term contract/secondment. National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.
We are looking for a Customer & Stakeholder Engagement Officer (Events) to join the Connections Engagement Team. This role will lead the planning and delivery of customer and stakeholder engagement events across the programme, helping to ensure our customers remain informed, engaged and able to shape the future of Connections Reform. You can learn more about connections reform on our website.
Working with senior stakeholders across NESO and industry, you will shape the engagement strategy for key customer and stakeholder forums, identifying emerging issues, defining event objectives and developing agendas that support organisational priorities and customer outcomes. You will be responsible for ensuring engagement activities are not simply informative, but are designed to influence decision-making, gather meaningful insight and support the evolution of Connections Reform.
Beyond event delivery, the role is responsible for shaping engagement activity across the programme, identifying opportunities for meaningful stakeholder dialogue, setting agendas and developing content that supports organisational priorities and informs decision-making. This is an excellent opportunity for someone looking to develop their stakeholder engagement and event management expertise, supported by experienced communications and engagement professionals.
This role is a two-year fixed-term contract and can be based in Warwick, Wokingham or Glasgow, with hybrid working available. We also welcome applicants who have worked in wider Connections roles across the industry who wish to move into stakeholder engagement work. We would like applicants to apply with a Cover Letter and let us know why you are interested in the role!
Key Accountabilities
- Maintain a strong understanding of Connections and the Connections reform environment, proactively keeping up to date with a complex and fast-evolving policy, regulatory and customer landscape.
- Own the strategic design, planning and delivery of customer and stakeholder engagement events, setting objectives, shaping agendas and developing content that supports programme priorities, customer understanding and business outcomes.
- Lead the governance process for event buy-in with senior leadership.
- Design and deliver engagement approaches that generate meaningful stakeholder insight, translating feedback into actionable recommendations for programme teams and senior leaders to inform decision-making and continuous improvement.
Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.
About You
We're forging the path, and we know we can't do it alone. That's why we need visionary minds like yours to join us on this transformative journey.
Essential skills and attributes:
- Experience working in a complex, fast-paced and evolving environment within a regulated industry, the energy infrastructure sector, or a connections programme.
- A strong customer focus, with a genuine commitment to understanding stakeholder needs and delivering positive customer experiences.
- Excellent organisational skills, with the ability to manage multiple priorities, deadlines and stakeholders simultaneously.
- Strong written and verbal communication skills, with the confidence to engage a wide range of internal and external stakeholders.
- The ability to absorb complex information quickly and translate it into clear, accessible and engaging communications and discussions.
- A proactive, collaborative approach and a willingness to learn and continuously improve.
Desirable skills and attributes:
- Experience supporting or delivering stakeholder engagement activities, workshops, forums or events.
- Experience gathering, analysing and reporting stakeholder feedback and insights.
What You'll Get
A competitive salary of £50,000 - £63,000 dependent on experience and capability. As well as your base salary, NESO's core benefits are the essential perks and advantages that form part of your employee package:
- You will receive a bonus based on company performance.
- 26 days annual leave as standard.
- A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
- Annual Enrollment to NESO Savings Plan, when you save between £20- £500 a month from your take-home pay, we will pay a 50% matching contribution.
NESO's flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here's just a few available:
- Flexible Bank Holidays & Holiday Trading.
- Additional Birthday Day Off.
- Cycle to Work Scheme, Retail & Gym Discounts.
- Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance.
About Us
At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030.
In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always acting in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thinking and public value.
The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. Together.
National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.
This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.
Connections Customer Stakeholder Officer – Events in Wokingham employer: National Energy System Operator
At the National Energy System Operator (NESO), we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Wokingham and Warwick offices provide a supportive environment with hybrid working options, ensuring a healthy work-life balance while empowering employees to grow through continuous learning and development opportunities. Join us to be part of a forward-thinking team that is at the forefront of energy solutions, where your contributions will make a meaningful impact on the future of our industry.
Contact Details:
National Energy System Operator Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Connections Customer Stakeholder Officer – Events in Wokingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at National Energy System Operator. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like National Energy System Operator before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Connections Customer Stakeholder Officer – Events in Wokingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to National Energy System Operator:Your cover letter is your chance to shine! Tell us why you want to work at National Energy System Operator specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at National Energy System Operator!
How to prepare for a job interview at National Energy System Operator
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
