At a Glance
- Tasks: Create engaging customer communications and support the connections journey.
- Company: Join NESO, a leader in transforming Great Britain's energy system.
- Benefits: Enjoy a competitive salary, flexible working, and generous leave.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Be part of a vital transformation towards a sustainable energy future.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 44000 - 56000 £ per year.
About the Role
The National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.
This role is a two-year fixed-term contract/secondment. We are looking for a Customer Communications Officer to join the Connections Engagement Team. This role will support the delivery of customer communications across the connections journey, helping customers understand the outcomes of their connections applications at key operational moments.
Working closely with colleagues across NESO, you will be responsible for developing and maintaining a suite of customer communications, templates and semi-automated messages that are accurate, engaging, compliant and customer-focused. You will play an important role in ensuring customers receive clear and timely information that supports their understanding of the connections process and next steps.
The communications strategy and framework for this activity have already been established, and you will be supported by experienced professionals who will help you develop your expertise and understanding of the connections landscape. This is an excellent opportunity for someone with strong communication skills, attention to detail and a customer-focused mindset who is looking to build experience in a complex and high-profile programme.
This role can be based in Warwick, Wokingham or Glasgow, with hybrid working available. We would like applicants to apply with a Cover Letter and let us know why you are interested in the role!
Key Accountabilities
- Develop, maintain and continuously improve customer communication templates.
- Work with subject matter experts and operational teams to ensure customer communications are accurate, consistent, compliant and aligned with programme requirements.
- Ensure content is effectively integrated into relevant systems and processes.
- Review and quality assure customer communications, maintaining high standards of accuracy, accessibility and attention to detail.
- Monitor customer feedback, queries and emerging issues to identify opportunities for improving communications and customer understanding.
- Build strong working relationships across NESO to ensure customer communications remain aligned with changing programme priorities and customer needs.
- Continuously develop knowledge of the connections landscape and customer journey to support the effective delivery of communications across a complex and evolving programme.
Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.
About You
We're forging the path, and we know we can't do it alone. That's why we need visionary minds like yours to join us on this transformative journey.
Essential skills and attributes:
- A proactive, adaptable approach, with the ability to respond quickly to changing priorities and programme requirements.
- Strong written communication skills, with the ability to produce clear, accurate and customer-focused communications for a range of audiences.
- Excellent attention to detail, with experience reviewing and quality assuring content to ensure accuracy, consistency and compliance.
- Strong organisational skills, with the ability to manage multiple priorities and deadlines while maintaining high-quality outputs.
- A customer-focused mindset, with a genuine interest in improving customer understanding and experience.
- Strong stakeholder management and collaboration skills, with the confidence to work with subject matter experts and operational teams to gather information and refine content.
Desirable skills and attributes:
- Experience delivering customer communications within a regulated, operational or infrastructure environment.
- Knowledge of the energy sector, network connections process or wider Connections Reform programme.
- Experience with Foundry or Salesforce.
- Experience using customer feedback, insight or performance data to improve communications.
- Experience working within communications, customer engagement or customer service teams.
What You'll Get
A competitive salary of £44,000 - £56,000 dependent on experience and capability. As well as your base salary, NESO's core benefits are the essential perks and advantages that form part of your employee package:
- You will receive a bonus based on company performance.
- 26 days annual leave as standard.
- A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
- Annual Enrollment to NESO Savings Plan, when you save between £20-£500 a month from your take-home pay, we will pay a 50% matching contribution.
NESO's flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here's just a few available:
- Flexible Bank Holidays & Holiday Trading.
- Additional Birthday Day Off.
- Cycle to Work Scheme, Retail & Gym Discounts.
- Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance.
About Us
At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030.
In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always acting in the best interests of all energy users.
Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thinking and public value.
The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. Together.
National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.
More Information
This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.
Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.
Connections Communications Officer in Wokingham employer: National Energy System Operator
At the National Energy System Operator (NESO), we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Wokingham and Warwick offices provide a supportive environment with hybrid working options, ensuring a healthy work-life balance while empowering employees to grow through continuous learning and development opportunities. Join us to be part of a forward-thinking team that is at the forefront of energy solutions, where your contributions will make a meaningful impact on the future of our industry.
Contact Details:
National Energy System Operator Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Connections Communications Officer in Wokingham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like National Energy System Operator.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like National Energy System Operator. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Connections Communications Officer in Wokingham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to National Energy System Operator.
How to prepare for a job interview at National Energy System Operator
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in National Energy System Operator's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services National Energy System Operator offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
