At a Glance
- Tasks: Lead transformative projects in energy connections, ensuring smooth implementation and excellent customer outcomes.
- Company: Join NESO, a key player in Great Britain's energy transition and sustainability efforts.
- Benefits: Enjoy a competitive salary, bonus potential, flexible holidays, and comprehensive health benefits.
- Other info: Be part of a diverse team committed to tackling climate change and promoting inclusivity.
- Why this job: Make a real impact on the future of energy while leading innovative change initiatives.
- Qualifications: Proven leadership in complex change management and strong communication skills required.
About The Role
The National Energy System Operator (NESO) recognises the potential of bright and talented individuals and invites you to join us as Great Britain’s energy system transforms.
The Connections Implementation & Improvement Senior Manager will strengthen and mature Connections Operations’ delivery capability, ensuring the organisation can safely, compliantly, and consistently implement change while delivering excellent customer outcomes.
Key Accountabilities
- End‑to‑end implementation of connections reform and strategic change.
- Lead delivery of implementation plans aligned to Clean Power 2030 and wider system reform timelines, ensuring NESO can deliver at pace while maintaining operational stability.
- Drive prioritisation and sequencing of change initiatives, balancing transformation ambition with operational capacity and delivery risk.
- Own end‑to‑end business readiness for Connections Operations and customers, ensuring people, processes, systems and stakeholders are fully prepared for change.
- Lead the development and execution of structured transition plans.
- Ensure consistent adoption of new ways of working, embedding changes into business‑as‑usual operations rather than one‑off delivery.
- Lead a culture of continuous improvement and operational excellence, driving simplification, standardisation, and quality across all connections processes.
- Ensure customers are fully prepared for changes to connections processes, with clear, consistent and timely communication.
About You
- Proven senior leadership experience implementing complex change in regulated, operational environments.
- Strong expertise in governance, risk management, assurance and performance reporting, and the ability to translate insight into action.
- Deep understanding of customer‑facing operational delivery and the importance of customer readiness and confidence during change.
- Ability to create and lead high‑performing teams that embrace diversity and inclusion, foster belonging, and promote innovation, wellbeing and resilience.
- Recognised thought leadership, with the ability to influence and engage a broad range of internal and external senior stakeholders and customers.
- Strong communication and influencing skills, including with senior leaders, regulators and external stakeholders.
What You’ll Get
Competitive salary ranging from £80,000 to £90,000, dependent on experience and capability. In addition to the base salary, you will receive a benefits allowance, a bonus of up to 20% of your salary for stretch performance, private medical insurance, 28 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution up to a maximum company contribution of 12%.
Benefits
- Flexible Bank Holidays & Holiday Trading
- Additional Birthday Day Off
- Cycle to Work Scheme
- Retail & Gym Discounts
- Private Medical Insurance
- Critical Illness Insurance
- Personal Accident Insurance
About Us
NESO plays a vital role in tackling climate change and securing Great Britain’s energy future. We operate the world’s fastest decarbonising electricity system and aim to run it carbon‑free when the market supplies electricity exclusively from renewable sources. We provide expert advice to government on delivering a clean power system by 2030.
In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO – an independent, expert public corporation with a whole‑system view across electricity, gas and hydrogen. NESO is licensed and regulated by Ofgem, and makes impartial decisions that balance sustainability, affordability and security.
Additional Information
This role will close at 23:59 on the final application date. NESO is committed to building a diverse, inclusive and authentic workplace and welcomes applications from individuals of all backgrounds, regardless of whether they meet every qualification listed.
Contact Details:
National Energy System Operator Recruitment Team
