Policy & Change Officer in Warwick

About The Role

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation.

Together with industry, we are creating a cleaner, more sustainable energy future.

Due to continuous growth, we are looking for a Policy and Change Officer to join our Transmission Policy & Change Team at Customer Connections Directorate.

As a Policy & Change Officer, you’ll be at the forefront of helping to deliver Connections Reform working on policy changes and shaping business requirements to develop how NESO assess the readiness of projects that apply in connection windows.

This role is a practical, hands‑on role to convert methodologies into practical operational solutions and drive continuous improvement to embed policy change within Connections.

Working across multi‑functional teams, in an agile environment to turn policy into practical business know‑how is key to this role.

Supporting our external stakeholders such as industry groups, Transmission Owners (TOs) and Distribution Network Operations (DNOs) with clear policy support.

• Key Accountabilities
• Act as a point of contact within the team for industry code change and policy changes related to connections windows.
• Represent the team in agile squads, feeding in policy expertise to help shape solutions that drive how connection windows are run and managed.
• Support the wider Connections teams (such as customer operations, distribution, other policy teams) to translate policy requirements, consider downstream impacts, and help embed policy change across Connections.
• Support the policy oversight for checks required for Gate 2 readiness, including working with external parties, and contribute to training on Gate 2 readiness checks to drive consistency in outcomes.
• Handle customer and stakeholder queries relating to policy or code changes owned or shaped by the team.
• Engage with external TOs, external stakeholders and internal NESO teams on policy development.
• Support the team with the preparation of external materials and policies.
• Support updates to key internal and external reporting.
• Support in responses to Freedom of Information requests and/or complaints related to relevant policy areas owned by the team.

About You

• Passion for driving the energy transition and delivering Connections Reform with a positive mindset.
• Experience in a policy and change role either within industry or from a regulatory background so can hit the ground running.
• Proven experience of analysing complex problems or information such as data to produce policy insights to support business decision making.
• Excellent presentation skills and stakeholder management.
• Strong communicator and experience of working in an agile, high‑paced environment.
• Professional and high‑quality policy writing skills such as thought leadership or drafting guidance.
• Desirable but not essential awareness of land rights, planning consents and the critical pathway to demonstrate Gate 2 readiness as per the Connections Network Design Methodology and Gate 2 Criteria Methodology.
• What You’ll Get

A competitive salary of £56,000–£60,000 depending on experience and capability.

As well as your base salary, NESO’s core benefits are the essential perks and advantages that form part of your employee package.

• Bonus based on company performance.
• 26 days annual leave as standard.
• A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12 %.
• Annual enrollment to NESO Savings Plan; when you save between £20 – £500 a month from your take‑home pay, we will pay a 50 % matching contribution.

Benefits

• Flexible bank holidays & holiday trading.
• Additional birthday day off.
• Cycle to Work Scheme, retail & gym discounts.
• Private medical insurance, critical illness insurance & personal accident insurance.

About Us

At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain’s energy future.

We already operate the world’s fastest decarbonising electricity system and are working towards our ambition to run it carbon‑free for a short period this year – provided the market supplies electricity exclusively from renewable sources.

Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030.

In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO – an independent, expert public corporation with a whole‑system view across electricity, gas, and hydrogen.

Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security.

Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system‑wide benefit, long‑term thing and public value.

Diversity & Inclusion

We are committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.

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