Connections Contract Team Assistant - NESO in Warwick

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

The Compliance Team Assistant has a crucial role in supporting the Compliance Managers, our customers and other key internal stakeholders to deliver our customers’ expectations and licence requirements. We are an ambitious team who play a key role in leading and delivering key government targets for Net Zero. We are therefore looking for someone ambitious and self-motivated to join the Compliance Team that sits within the wider Network Operability Team.

The Compliance Team Assistant will be crucial in ensuring the data that the Compliance team have is accurate and we are meeting our licensed obligations. This role is based from our Warwick office, and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

National Energy System Operator’s (NESO) mission is to facilitate the decarbonisation of Great Britain’s energy network and ensure the delivery of reliable, affordable, and clean electricity for consumers. We work with stakeholders across the whole energy industry to plan for future network needs, using a wider adoption of technology and changes in consumer behaviour, as well as ensuring we have the right markets, networks, and frameworks in place, to transform the way we operate tomorrow.

Key Accountabilities:

• Creating Operational Notifications based on project progress
• Updating data and reporting in Salesforce
• Supporting Compliance Managers in meetings with actions
• Running the Compliance Repeat Plan
• Tracking and sending letters out to the customers
• Sharing UDFS across the teams and tracking/managing feedback involving reading what the feedback is and ensuring it’s addressed by correct team
• Team meeting set up and support in Compliance Seminar
• Leading on tracking/populating KPI’s within the team
• Providing projects updates to various teams across NESO including NAP, BMU, Ops Metering
• Supporting in getting Shaft data from generators for the purpose of SSTI studies
• Customer Relationship Management including KPI’s and filing structures
• Ownership of key data which feeds into internal and external data sources used industry wide
• Data entry and cleansing

About You:

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who:

• Extensive experience of effectively dealing with customers leading to dispute resolution.
• Proven ability to understand the technical and commercial requirements of the codes and how to apply them to projects.
• Proven ability to understand complex issues and offer users viable solutions, considering impact on the electricity system.
• Proven ability to explain complex contractual issues to customers in simple terms.

At NESO, we believe potential comes in many forms and we’re committed to a fair, inclusive recruitment process where everyone can show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds to build a workforce that feels valued and respected and represents the communities we serve.

What You’ll Get:

• A competitive salary up to £43,000pa – dependent on experience and capability.
• Bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme.
• Full support and career-development resources to expand your skills, enhance your expertise, and maximise your potential along your career journey.
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table.
• Generous Total Rewards Plan – comprising of health, finance and wealth, work/life balance, and career benefits.

This role closes on 22nd February 2026 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We’re committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.