Connections Operations Manager - NESO in Royal Leamington Spa

Join to apply for the Connections Operations Manager role at National Energy System Operator. National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain's energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

We are looking for a Connections Operations Manager (initially on a 12 month fixed term contract) within the Connections Operations team, which manages the connection of generation and demand to Great Britain's high voltage electricity network. The post holder will be at the forefront of helping Great Britain transition rapidly towards a zero-carbon future that can deliver our climate change goals. The Connections Operations Manager will be responsible for leading a team of connections contract managers who are responsible for all customer relationships, engagement and contract management, whilst delivering an excellent customer experience, and continuous improvements to the connections process, developing technical analysis capability and enabling new solutions to meet our zero-carbon operation goal.

This role can be based from Wokingham or Warwick and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

About NESO: National Energy System Operator's (NESO) mission is to facilitate the decarbonisation of Great Britain's energy network and ensure the delivery of reliable, affordable, and clean electricity for consumers. We work with stakeholders across the whole energy industry to plan for future network needs, using wider adoption of technology and changes in consumer behaviour, as well as ensuring we have the right markets, networks, and frameworks in place, to transform the way we operate tomorrow.

Key Accountabilities:

• Manage a team of Contract Managers who are responsible for all customer relationships, engagement and contract management, supporting customers through the connections process, from the submission of a new connection application to managing generation connection contracts in England and Wales.
• Create a high performing culture where every direct report is fully engaged and knows the value they create for the organisation.
• Develop yourself and direct reports to drive performance and to create a strong career path and progression.
• Manage your work, and the work of any direct reports, in an organised and efficient way, establishing key milestones and deliverables and reporting regularly against these to ensure that work is delivered on time and to a high standard.
• Engage with internal and external stakeholders, ensuring that information is presented and explained clearly and concisely.
• Contribute to the development and progression of Connections Reform by being a fully active member of the wider Customer Connections leadership team.

About You: We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who:

• Ability to see the big picture and think strategically.
• Ability to develop self and direct reports to achieve their full potential.
• Proven experience in building high quality relationships both internally and externally and using those to achieve the required outcomes.
• Proven experience in improving customer experience.
• Ability to deliver change and mitigate complex risks for the overall benefit of NESO both internally and with our external stakeholders, in a sometimes-uncertain environment.
• Strong written and verbal communication skills, with a proven ability to communicate complex information in a way non-experts can understand.
• Engineering knowledge and system design is desirable but not essential for this role.

What You’ll Get: A competitive salary up to £72,000pa – dependent on experience and capability. As well as your base salary, you will receive a bonus of up to 15% of your salary for stretch performance, 28 days annual leave as standard, and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

As we work towards creating a cleaner, greener, and more affordable future for all, we also work towards creating a place for our teammates to belong, with professional and personal growth and positive well-being. Full support and career-development resources to expand your skills, enhance your expertise, and maximise your potential along your career journey.

This role closes on 2nd November 2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.