At a Glance
- Tasks: Join our team to drive digital product delivery and enhance customer journeys.
- Company: Be part of NESO, leading the charge towards a sustainable energy future.
- Benefits: Enjoy a competitive salary, flexible working, and generous leave policies.
- Other info: Embrace a dynamic work environment with opportunities for growth and inclusivity.
- Why this job: Make a real impact in transforming Great Britain's energy system.
- Qualifications: Experience as a Product Owner or similar role, with a passion for customer experience.
The predicted salary is between 45000 - 50000 £ per year.
National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.
NESO are looking for a Product Owner to join our Connections Product team. As a Product Owner, you will be supporting the delivery of digital products and customer journeys. You will work closely with cross-functional teams, including product managers, developers, business analysts, and wider customer connection teams (Strategy, Policy, Operations), to translate complex requirements into intuitive and accessible user interfaces. This role is vital in driving our mission to deliver a more efficient, transparent, and customer-focused connections process.
This role is based from Warwick, and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.
Key Accountabilities
- Establish and manage relationships with key internal and external customers/stakeholders, to:
- Truly understand customer and regulatory needs.
- Bring our customers along the journey when delivering Connections initiatives.
- Reflect and adapt to ensure we remain in tune with our customers/stakeholders.
- Work within the Connections Product team and wider agile teams to support the Product Roadmap by helping to define and document features and user stories.
- Contribute to prioritisation discussions by using customer feedback and data.
- Support the Senior Product Owners on areas they are leading on, creating user stories and helping to clarify decisions ready for development.
- Support the team with user acceptance testing and sign off our releases.
- Identifying and supporting training plans with the change team.
- Participate in agile ceremonies such as refinements, sprint planning and retrospectives, occasionally facilitating where required.
- Assist with workshops and demonstrations to gather feedback and help refine requirements.
- Support training plans with the change team, working closely with Operations.
Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.
About You
- Knowledge
- Understanding of agile delivery practices. E.g. stand-ups, refinements, process mapping.
- A passion for improving the customer experience. Experience of customer journey mapping would be useful although not essential.
- Knowledge of the energy system or connections would be a benefit but not essential.
- Experience
- Experience working as a Product Owner, Business Analyst or a similar change or delivery focused role for at least 1 year.
- Managing competing priorities and translating complex policy/regulatory aims into deliverable product outcomes.
- Experience in complex regulated environments would be beneficial but is not essential.
- Skills
- Able to clearly document and communicate requirements to both technical and non-technical audiences.
- Strong collaboration and communication skills, with confidence working across different teams.
What You'll Get
A competitive salary of £45,000 - £50,000pa dependent on experience and capability. As well as your base salary, NESO's core benefits are the essential perks and advantages that form part of your employee package:
- You will receive a bonus based on company performance.
- 26 days annual leave as standard.
- A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
- Annual Enrollment to NESO Savings Plan, when you save between £20- £500 a month from your take-home pay, we will pay a 50% matching contribution.
NESO's flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here's just a few available:
- Flexible Bank Holidays & Holiday Trading.
- Additional Birthday Day Off.
- Cycle to Work Scheme, Retail & Gym Discounts.
- Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance.
About Us
At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030.
In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always acting in the best interests of all energy users.
Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thinking and public value.
The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. Together.
This role closes at 23:59, on the date displayed on the top of this advert, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. Interviews will be held initial telephone interviews w/c 5th October with formal interviews from the 19th October.
Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.
Product Owner employer: National Energy System Operator
At the National Energy System Operator (NESO), we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Wokingham and Warwick offices provide a supportive environment with hybrid working options, ensuring a healthy work-life balance while empowering employees to grow through continuous learning and development opportunities. Join us to be part of a forward-thinking team that is at the forefront of energy solutions, where your contributions will make a meaningful impact on the future of our industry.
Contact Details:
National Energy System Operator Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like National Energy System Operator!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at National Energy System Operator would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at National Energy System Operator through your school's career services!
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner position at National Energy System Operator. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at National Energy System Operator
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
