System Operations Monitoring Team Specialist in Wokingham

National Energy System Operator (NESO) are looking for a System Operations Monitoring Team Specialist to work within its System Operations Monitoring and Health team (CNI Infrastructure). This role will be responsible for establishing the Operational setup for NESO’s Digital, Data & Technology Monitoring heartbeat in the NESO Electricity National Control Centre location at Wokingham. This role will define and birth the Operational processes and services, identify and build the operational team capability, and establish the physical working location for this new team.

This role is a hybrid role in line with NESO’s Flexible Working policy, and will be based at Wokingham. This role is designated as requiring a National Security Vetting (NSV) clearance (SC). The level of clearance associated with this role (SC) will usually need you to have been a resident in the UK for the last five years to apply. We would invite any applicants who do not currently meet this residency requirement to still express an interest in the role.

• The individual will be responsible for growing the capability for a 24-7 Operational System Operations Monitoring Team inauguration.
• This will establish the operational processes, ways of working and interactions between DD&T and Business teams.
• The individual will work across NESO functions to build out core modern Monitoring and Health capabilities, and maintain ITIL standards and practices in a highly available Infrastructure.
• The role will similarly interface with other 24-7 critical functions to establish collaborative ways of working, and grow the Health & Monitoring capability to provide a single glass pane view of the System Operations digital health.
• The individual will build a team, that will ensure Compliance-healthy posture and maintain appropriate processes and procedures to meet Operational and Cyber compliance (including CNI regulations, policies and standards; ISO, NIS-CAF readiness).
• This role will onboard the NESO Strategic Business services enabling BP3 (Balancing, Network Control) Services, working outwards within these teams to establish System Operations Monitoring Team as a key Partner and Collaborator in their end-to-end services.

Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.

• Strong understanding of Service Management practices and processes (ITIL; Change, Problem, Incident Management).
• Experience with Support and Monitoring teams, providing a service based on reliable delivery of SLA’s.
• Experience of supporting mission critical systems (P1, Platinum) services with a good knowledge of system technologies, networking, monitoring tools and processes.
• A strong operational background with experience in analytical thinking, problem solving, and decision making is required.
• Enthusiasm to build teams, and coach and mentor team members; collaborate across Digital and Business areas to deliver Business value.
• Technically astute with Infrastructure services, and enthusiasm to grow with cutting-edge modern technologies.
• Experience working in a multi-vendor environment, and working with ecosystem partners to manage Commercial.

A competitive salary of £64,000 - £73,000 dependent on experience and capability. As well as your base salary, NESO's core benefits are the essential perks and advantages that form part of your employee package:

• You will receive a bonus based on company performance.
• 26 days annual leave as standard.
• A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
• Annual Enrollment to NESO Savings Plan, when you save between £20- £500 a month from your take-home pay, we will pay a 50% matching contribution.

NESO's flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here's just a few available:

• Flexible Bank Holidays & Holiday Trading.
• Additional Birthday Day Off.
• Cycle to Work Scheme, Retail & Gym Discounts.
• Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance.

At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030.

In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always acting in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thinking and public value.

The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. Together.

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.