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- Tasks: Lead the greenfield implementation of ServiceNow and develop innovative digital workflows.
- Company: Join NESO, a leader in transforming Great Britain's energy future.
- Benefits: Enjoy a competitive salary, flexible working, and generous leave policies.
- Other info: Embrace a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact on sustainability while working with cutting-edge technology.
- Qualifications: Experience in ServiceNow and Agile methodologies is essential.
The predicted salary is between 58000 - 62000 £ per year.
At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030.
In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always acting in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thinking and public value.
The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. Together.
National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.
About the role
We are seeking a highly skilled Senior ServiceNow Engineer to play a key role in the greenfield implementation of our ServiceNow platform. This role requires deep technical expertise in ServiceNow, strong understanding of DevOps & Agile delivery practices, and a mindset that maximises Out‐of‐Box (OOB) functionality to ensure a scalable, maintainable, and upgrade‐friendly platform.
The ideal candidate will be hands-on, collaborative, and able to partner with product owners, architects, developers, and business stakeholders to build a modern, resilient, and future-ready digital workflow ecosystem. This role can be based from Wokingham or Warwick and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.
Key Accountabilities
- Platform Implementation & Development: Participate in and lead technical design and development for a greenfield ServiceNow implementation across ITSM, ITOM, ITAM, HRSD, or other workflow modules. Configure and develop ServiceNow applications while prioritising OOB capabilities, minimising customisation, and ensuring adherence to platform best practices. Implement and maintain integrations using IntegrationHub, REST/SOAP APIs, and industry-standard integration patterns. Build and maintain CMDB, Discovery, Service Mapping, and automation frameworks in line with service management foundations.
- DevOps & Agile Delivery: Work in an Agile Scrum environment, contributing to backlog refinement, sprint planning, and continuous delivery. Implement automated testing, CI/CD pipelines, and version control using DevOps toolchains (Azure DevOps, ATF, etc.). Support continuous improvement, iterative releases, and feature enhancements aligned with DevOps culture.
- Platform Governance & Best Practices: Ensure compliance with platform governance, architecture standards, and development frameworks. Maintain comprehensive technical documentation, including solution designs, workflows, and data models. Conduct peer reviews, ensure code quality, and enforce architectural patterns that support reliability, security, and performance. Drive platform upgrades ensuring minimal technical debt and full compatibility with OOB features.
- Stakeholder Engagement: Collaborate with product owners, architects, service managers, and business units to translate requirements into scalable technical solutions. Act as a ServiceNow subject matter expert (SME) providing guidance and mentoring to junior developers and platform admins. Provide L3 support for complex incidents, platform issues, and deployment challenges.
About You
- Strong hands-on ServiceNow engineering experience with progressive responsibility.
- Strong expertise across multiple ServiceNow modules (e.g., ITSM, ITOM, ITAM, HRSD, SPM).
- Proven experience in greenfield implementations and architecting solutions with OOB-first principles.
- Solid understanding of Agile methodologies and working experience in Scrum teams.
- Hands-on DevOps experience with automated testing (ATF), CI/CD pipelines, and deployment orchestration.
- Proficiency in JavaScript, Glide API, Flow Designer, UI policies, Client Scripts, Business Rules, and Data Policies.
- Experience with CMDB, integrations, Discovery, MID Servers, and event-based automation.
- Strong knowledge of platform performance tuning, security (ACLs), and instance management.
- ServiceNow certifications such as CSA, CAD, CIS (ITSM/ITOM/HRSD or others) preferred.
Nice-to-Have
- Experience in ServiceNow SPM, VR, or SecOps modules.
- Exposure to cloud platforms (Azure/AWS), SRE practices, or automation frameworks (Ansible, Terraform).
- Experience supporting multi-instance or enterprise-scale ServiceNow deployments.
Education
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
Research shows that some people may hesitate to apply unless they meet every requirement. At NESO, we believe potential comes in many forms and we’re committed to a fair, inclusive recruitment process where everyone can show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds to build a workforce that feels valued and respected and represents the communities we serve.
What You'll Get
- A competitive salary of £58,000 - £62,000 dependent on experience and capability.
- As well as your base salary, NESO's core benefits are the essential perks and advantages that form part of your employee package.
- You will receive a bonus based on company performance.
- 26 days annual leave as standard.
- A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
- Annual Enrollment to NESO Savings Plan, when you save between £20- £500 a month from your take-home pay, we will pay a 50% matching contribution.
NESO's flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here's just a few available:
- Flexible Bank Holidays & Holiday Trading.
- Additional Birthday Day Off.
- Cycle to Work Scheme, Retail & Gym Discounts.
- Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance.
This role closes at 23:59, on the date displayed at the top of this advert, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.
Senior Software Engineer - ServiceNow in Wokingham employer: National Energy System Operator Limited
Contact Detail:
National Energy System Operator Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Software Engineer - ServiceNow in Wokingham
✨Tip Number 1
Network like a pro! Reach out to current employees at NESO on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for those technical interviews! Brush up on your ServiceNow skills and be ready to showcase your hands-on experience. Practice coding challenges and be prepared to discuss your past projects in detail.
✨Tip Number 3
Show your passion for sustainability! NESO is all about creating a cleaner energy future, so make sure to highlight any relevant projects or experiences that align with their mission during your interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll get all the latest updates on the hiring process directly from us.
We think you need these skills to ace Senior Software Engineer - ServiceNow in Wokingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Software Engineer role. Highlight your ServiceNow experience and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the energy sector and how your background makes you a great fit for NESO. Keep it engaging and personal – we love to see your personality!
Showcase Your Technical Skills: Don’t forget to highlight your technical expertise in ServiceNow and DevOps practices. Mention specific modules you've worked with and any certifications you hold. We’re keen to see your hands-on experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at National Energy System Operator Limited
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with the latest features, especially around ITSM, ITOM, and HRSD modules. Being able to discuss how you've maximised Out-of-Box functionality in past projects will definitely impress.
✨Showcase Your Agile Experience
Since this role involves working in an Agile Scrum environment, be prepared to share specific examples of how you've contributed to sprint planning and backlog refinement. Highlight any experience you have with CI/CD pipelines and automated testing, as these are key to the role.
✨Prepare for Technical Questions
Expect technical questions that dive deep into your hands-on experience with JavaScript, Glide API, and Flow Designer. Practise explaining complex concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical stakeholders.
✨Engage with Stakeholders
Demonstrate your ability to collaborate with product owners and architects by discussing how you've translated requirements into scalable solutions in previous roles. Showing that you can mentor junior developers and provide L3 support will also highlight your leadership skills.