About the Role
Support of configuration & Asset Management, reporting & analytics for critical national infrastructure systems. The Individual will provide support to the subject matter experts within the CNI Platform team allowing for a more proactive service. The role is Wokingham based, operating on a hybrid basis. This role is designated as requiring a National Security Vetting (NSV) clearance. You will usually need to have been a resident in the UK for the last five years to apply for the required level of clearance.
Key Accountabilities
- Data Governance & Accuracy: Maintain, update, and audit Configuration Items (CIs), ensuring data integrity, completeness, and adherence to policies
- Platform Management: Configure and manage the CMDB tool including discovery, service mapping, and integration with other data sources
- Process Improvement: Develop and implement procedures for tracking CI lifecycles (onboarding/offboarding) and align CMDB with ITIL best practices
- Reporting & Analytics: Provide metrics on data quality, CMDB maturity, and configuration compliance to management (PowerBi, SQL Server Reporting Services (SSRS), Oracle Reports)
- Stakeholder Collaboration: Work with IT teams (Network, Apps support) to ensure accurate mapping of business services to technical infrastructure
- Reporting & Analytics: Provide metrics on data quality, CMDB maturity, and configuration compliance to management
- Liaise with 3rd party service centres / engineers as required
About You
We're forging the path, and we know we can't do it alone. That's why we need visionary minds like yours to join us on this transformative journey. In this case, we're looking for someone who has:
- Proven track record in administration of Reporting & Analytics (SSRS, PowerBI)
- Proven customer facing experience in an IT service role
- Proven methodical and positive approach to problem solving
- Experience of working effectively both individually and as part of highly productive small to medium sized teams in an Infrastructure/Application ITIL/DevSecOps based support environment
- Experience of business-critical real-time systems, ensuring high levels of availability through your direct actions
- Demonstration of accountability to see issues through to successful resolutions.
- Experience of producing technical reports/documentation for a non-technical/technical audience
- Experience of technically training & mentoring colleagues would be an advantage
- Strong communicator with excellent writing skills
Essential experience:
- Reporting Analytics systems management, administration and configuration
- MS SQL, PowerBI
- Strong skills in verbal and written communication
Desired Experience:
- Proven customer facing experience in an IT service role
- Proven methodical and positive approach to problem solving
- Experience of working effectively as an individually, or as part of a highly motivated small to medium sized teams in an Infrastructure/Application ITIL based support environment
- Experience of supporting business systems, ensuring high levels of availability
- Demonstration of accountability to see issues through to successful resolutions.
- Experience of producing technical documentation
- A desire to expand one’s knowledge into other domains and think outside of the box.
Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.
What You'll Get
A competitive salary of £60,000 - £68,000 dependent on experience and capability
NESO's core benefits are the essential perks and advantages that form part of your employee package.
- - You will receive a bonus based on company performance- 26 days annual leave as standard - A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
- - Annual Enrollment to NESO Savings Plan, when you save between £20- £500 a month from your take-home pay, we will pay a 50% matching contribution.
- - Flexible Bank Holidays & Holiday Trading
- - Additional Birthday Day Off
- - Cycle to Work Scheme, Retail & Gym Discounts
- - Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance
About Us
At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britains's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always actin in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance
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Analyst (CNI) in Wokingham employer: National Energy System Operator Limited
At the National Energy System Operator (NESO), we pride ourselves on being an exceptional employer, offering a collaborative work culture that fosters innovation and professional growth. As a Senior Data Scientist, you will not only contribute to vital decarbonisation efforts but also have access to mentorship opportunities and a supportive environment that values your insights and expertise. Located at the heart of the energy transition, NESO provides a unique chance to make a meaningful impact while advancing your career in a forward-thinking organisation.
Contact Details:
National Energy System Operator Limited Recruitment Team
