At a Glance
- Tasks: Lead a diverse team to enhance customer experience in energy connections.
- Company: Join NESO, the fastest decarbonising electricity system in the world.
- Benefits: Competitive salary, bonus potential, private medical insurance, and 28 days annual leave.
- Other info: Embrace a culture of continuous improvement and diverse thought.
- Why this job: Make a real impact on the UK's energy future while fostering innovation and inclusivity.
- Qualifications: Strong leadership skills and understanding of the UK energy system required.
The predicted salary is between 80000 - 90000 £ per year.
About the Role
Senior Manager – Connections Operations at NESO leads the delivery of a significant connections portfolio across generation, demand, DNO, embedded generation and strategic customer segments. The role translates NESO’s strategic and regulatory objectives into effective operational delivery, ensuring customers and delivery partners experience a consistent, transparent and high‑quality connections journey across the full lifecycle.
Key Accountabilities
- Champion a customer‑focused culture across the portfolio, ensuring consistent, transparent and professional service.
- Drive improvements in customer experience, including clearer communications, improved transparency, streamlined engagement and reduced uncertainty in delivery timelines.
- Lead the implementation and operationalisation of Connections Reform, translating policy and regulatory intent into practical operational processes and delivery frameworks.
- Lead a culture of continuous improvement across processes, controls, governance and ways of working, targeting measurable improvements in efficiency, quality and customer outcomes.
- Build and lead high‑performing, inclusive and resilient teams that embrace diversity of thought, foster belonging and promote innovation, wellbeing and sustainable performance.
- Support senior governance forums with clear reporting, options, recommendations and escalation routes.
- Lead senior engagement with DESNZ, Ofgem, TOs, DNOs, customers, developers, investors and industry bodies as appropriate to the portfolio.
About You
- Proven ability to provide direction, think strategically, drive change and deliver through others.
- Proven ability to create and lead high‑performing teams that embrace diversity and inclusion, foster belonging and promote innovation, wellbeing and resilience.
- Strong capability in addressing complex, cross‑functional or cross‑organisational challenges, working collaboratively with stakeholders and navigating differing views.
- Demonstrated leadership in driving continuous improvement, delivering measurable improvements in efficiency and effective change management.
- Recognised thought leadership with ability to influence and engage senior stakeholders and customers.
- Strong track record of building, maintaining and leveraging relationships with diverse stakeholder groups.
- Strong understanding of the UK energy system, network infrastructure, connections environment and regulatory frameworks.
- Strong written and verbal communication skills, including explaining complex topics to non‑experts.
What You’ll Get
- Competitive salary £80,000 – £90,000 depending on experience and capability.
- Benefits allowance.
- Bonus up to 20% of salary for stretch performance.
- Private medical insurance.
- 28 days annual leave as standard.
- Competitive contributory pension scheme with double match up to 12% company contribution.
- Flexible benefits programme providing flexibility around health, lifestyle and protection benefits (flexible bank holidays, additional birthday day off, cycle‑to‑work scheme, retail & gym discounts, critical illness & personal accident insurance).
Equal Employment Opportunity
NESO is committed to building a diverse, inclusive and authentic workplace. We encourage candidates who may not meet every single requirement to apply, recognising that diverse experience brings value to our organization.
About NESO
NESO is an independent public corporation that operates the world’s fastest decarbonising electricity system. Licensed and regulated by Ofgem, it delivers a clean power system to Great Britain, balancing sustainability, affordability and security.
Recruitment Information
The role closes at 23:59 on the date displayed at the top of this advert. Interviews will be held w.c. 3rd Aug 2026.
Senior Manager- Connections Operations in Warwick employer: National Energy System Operator Limited
NESO is an exceptional employer, offering a dynamic work environment that champions a customer-focused culture and prioritises diversity and inclusion. With competitive salaries, comprehensive benefits, and a commitment to employee growth through continuous improvement initiatives, NESO provides a unique opportunity for professionals to thrive in the rapidly evolving energy sector while contributing to a sustainable future.
Contact Details:
National Energy System Operator Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager- Connections Operations in Warwick
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughNational Energy System Operator Limited's Website
Don’t forget to apply directly through National Energy System Operator Limited's website for the full-time Senior Manager- Connections Operations role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Senior Manager- Connections Operations in Warwick
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at National Energy System Operator Limited. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at National Energy System Operator Limited
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of National Energy System Operator Limited.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to National Energy System Operator Limited.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
