About the Role
The National Energy System Operator (NESO) is looking for a Connections Implementation & Improvement Senior Manager to help strengthen and mature Connections Operations’ delivery capability. The role focuses on safely, compliantly and consistently implementing change while delivering excellent customer outcomes.
Key Responsibilities
- Lead the end‑to‑end implementation of connections reform and major change initiatives across Connections Operations, ensuring successful transition from design into operational delivery.
- Act as the critical bridge between policy, product, programme and operations, translating reform design into practical, scalable and deliverable solutions.
- Ensure changes across processes, systems, governance and customer journeys are implemented consistently and effectively across all operational teams.
- Drive prioritisation and sequencing of change initiatives, balancing transformation ambition with operational capacity and delivery risk.
- Own business readiness for Connections Operations and customers, leading transition plans, operational readiness assessments, training and capability uplift.
- Implement governance, risk, assurance and control frameworks, defining roles, responsibilities, decision rights and escalation routes.
- Lead a culture of continuous improvement and operational excellence, driving simplification, standardisation and quality across all connections processes.
- Partner with Digital, Data and Technology teams to ensure systems and tools enable efficient and scalable delivery.
- Manage customer and stakeholder readiness for change, ensuring clear communication of reform messaging, timelines and expectations.
- Coordinate implementation across NESO, Transmission Owners, Distribution Network Operators and other industry stakeholders, ensuring a joined‑up approach.
- Build and lead a high‑performing change and implementation capability, fostering a culture of change adoption and continuous learning.
Qualifications & Experience
- Proven senior leadership experience in implementing complex change in regulated, operational environments.
- Strong expertise in governance, risk management, assurance and performance reporting.
- Deep understanding of customer‑facing operational delivery and importance of customer readiness during change.
- Demonstrated ability to lead cross‑functional teams, manage competing priorities and maintain delivery momentum under pressure.
- Experience in building and leading high‑performing teams that embrace diversity and inclusion.
- Strong communication and influencing skills, including with senior leaders, regulators and external stakeholders.
- Ability to drive continuous improvement and deliver measurable efficiencies.
Benefits
- Competitive salary of £80,000‑£90,000 dependent on experience and capability.
- Benefits allowance and bonus of up to 20% of salary for stretch performance.
- Private medical insurance and critical illness insurance.
- 28 days annual leave as standard and competitive contributory pension scheme with double match up to 12%.
- Flexible benefits programme including flexible bank holidays, additional birthday day off, cycle to work scheme, retail and gym discounts, personal accident insurance, etc.
EEO Statement
NESO is committed to building a diverse, inclusive and authentic workplace. We encourage applicants from all backgrounds, including women and people of colour, to apply even if they do not meet every requirement.
Company Overview
NESO operates the world’s fastest decarbonising electricity system and works towards running it carbon‑free for periods of time, providing expert advice to government on delivering a clean power system by 2030.
Application Closing Date
This role closes at 23:59. Please submit your application before this date.
Contact Details:
National Energy System Operator Limited Recruitment Team
