At a Glance
- Tasks: Support Capacity Providers and analyse operational data to improve processes.
- Company: Join NESO, a leader in securing Great Britain's energy future.
- Benefits: Competitive salary, flexible working, and generous annual leave.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Make a real impact on the UK's journey to Net Zero by 2050.
- Qualifications: Strong customer service experience and analytical skills required.
The predicted salary is between 49000 - 52000 £ per year.
As an EMR Analyst, you will be part of the Agreement Management team responsible for delivering key commercial and operational activities for the Capacity Market (CM). The CM is a government‑led scheme that plays a vital role in ensuring the security of electricity supply as the UK works towards Net Zero by 2050. You will support Capacity Providers to meet their obligations under the CM Rules, providing clear, timely operational and advisory support to customers, internal and external stakeholders. The role also involves preparing and maintaining guidance, systems and web content. You will act as the first point of contact for customer queries and analyse operational data to identify trends and opportunities for process improvement. This is a delivery‑focused role suited to someone who enjoys balancing high‑quality BAU, stakeholder engagement and continuous improvement in a dynamic regulatory environment. The role is based from our Warwick office and we continue to offer hybrid working from office and home. We are open to full‑time and part‑time applicants, as well as flexible working arrangements.
Key Accountabilities
- Develop a sound understanding of the CM Rules and NESO systems, producing guidance and delivering training for industry and the EMR team.
- Develop and manage internal and external relationships and represent NESO at external meetings, industry‑wide presentations or bi‑lateral discussions.
- Support and manage the design, testing and training of systems and business processes used to deliver the EMR mechanisms.
- Be proactive in identifying and correcting issues in data utilised.
- Build trusted relationships with customers and stakeholders, managing queries via telephone and email.
- Analyse customer data to drive improvements in process.
- Flexible working across all EMR teams as the business and resources require.
About You
- Ideally passionate about customer service and/or have strong customer service experience.
- Experience working within regulatory frameworks or policy.
- Demonstrates strong data skills.
- Analytical and problem‑solving skills.
- Excellent communication skills: writing and verbal.
What You’ll Get
- Salary: £49,000 - £52,000 per annum, dependent on experience and capability.
- Bonus: A bonus based on company performance.
- Annual leave: 26 days as standard.
- Pension: Competitive contributory scheme where NESO will double match your contribution up to a maximum company contribution of 12%.
- Savings Plan: Annual enrollment to NESO Savings Plan; when you save between £20–£500 a month from take‑home pay, NESO will pay a 50% matching contribution.
- Flexible benefits include: Flexible bank holidays & holiday trading, Additional birthday day off, Cycle to Work scheme, retail & gym discounts, Private medical insurance, critical illness insurance & personal accident insurance.
Location & Working
Based in Warwick. Hybrid working from office and home is available. Full‑time and part‑time positions, and flexible working arrangements, are welcome.
EEO Statement
We are committed to building a workforce that represents the communities we serve and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. We welcome applicants with diverse experiences and backgrounds.
About NESO
National Energy System Operator (NESO) plays a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards a carbon‑free supply by 2030. NESO operates independently and transparently, licensed by Ofgem and aims to balance sustainability, affordability and security.
EMR Analyst in Warwick employer: National Energy System Operator Limited
At NESO, we pride ourselves on being an excellent employer, offering a supportive work culture that values flexibility and employee growth. Our Warwick office provides a dynamic environment where you can thrive in your role as an EMR Analyst, with opportunities for hybrid working, competitive benefits, and a commitment to diversity and inclusion. Join us in making a meaningful impact on the UK's energy future while enjoying a rewarding career with ample opportunities for professional development.
Contact Details:
National Energy System Operator Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land EMR Analyst in Warwick
✨Tip Number 1
Get to know the company and its mission inside out. When you walk into that interview, show us you understand how the EMR Analyst role fits into the bigger picture of the Capacity Market and NESO's goals. It’ll make you stand out as someone who’s genuinely interested!
✨Tip Number 2
Practice your communication skills! As an EMR Analyst, you'll be engaging with various stakeholders. So, brush up on your ability to explain complex data in simple terms. We want to see you shine in those conversations during interviews.
✨Tip Number 3
Don’t just wait for job openings to pop up. Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral. We love seeing candidates who are proactive!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the NESO team. Let’s get you on board!
We think you need these skills to ace EMR Analyst in Warwick
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you understand what an EMR Analyst does. Dive into the job description and highlight key responsibilities and skills. This will help us see how your experience aligns with what we're looking for.
Tailor Your Application:Don’t just send a generic CV and cover letter! Customise your application to reflect the specific requirements of the role. Use keywords from the job description to show us you’re a perfect fit for the team.
Show Off Your Data Skills:Since this role involves analysing operational data, make sure to highlight any relevant experience you have with data analysis. Share examples of how you've used data to drive improvements or solve problems in previous roles.
Keep It Professional but Personal:While we want to see your professional side, don’t be afraid to let your personality shine through. A friendly tone can make your application stand out. And remember, apply through our website for the best chance!
How to prepare for a job interview at National Energy System Operator Limited
✨Know Your CM Rules
Before the interview, make sure you have a solid understanding of the Capacity Market (CM) Rules. Brush up on how they impact the energy sector and be ready to discuss how your knowledge can help support Capacity Providers in meeting their obligations.
✨Show Off Your Data Skills
As an EMR Analyst, strong data skills are crucial. Prepare examples of how you've previously analysed data to identify trends or improve processes. Be ready to explain your analytical approach and any tools you’ve used.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. Think about how you would explain complex concepts to stakeholders who may not have a technical background.
✨Build Relationships
Demonstrate your ability to build trusted relationships with customers and stakeholders. Prepare to share experiences where you successfully managed queries or collaborated with others to achieve a common goal.
