At a Glance
- Tasks: Lead a team to manage the connections application process and enhance customer experience.
- Company: Join NESO, a key player in transforming Great Britain's energy system.
- Benefits: Enjoy a competitive salary, bonus potential, flexible holidays, and health insurance.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Be part of a vital mission for a cleaner, sustainable energy future.
- Qualifications: Strong leadership skills and experience in managing complex processes.
The predicted salary is between 70000 - 80000 £ per year.
About the Role
National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation.
Together with industry, we are creating a cleaner, more sustainable energy future.
Due to continuous growth, we are looking for a Connections Operations Support Manager to lead the newly established Connections Operations Support team.
The main purpose of the role will be to lead the team responsible for the effective operation of the end‑to‑end connections application process and ensuring high‑quality, timely and compliant delivery aligned to Connections Reform.
- Key Accountabilities
- Own and manage the end‑to‑end connections application process, ensuring clarity, consistency and governance across all stages.
- Implement and maintain strong operational governance, including process compliance and quality assurance.
- Identify opportunities to streamline processes, improve automation and reduce manual handling.
- Drive improvements that enhance customer experience, efficiency and data reliability.
About You
- Strong operational leadership with the ability to manage complex processes at scale.
- Experience running structured application or workflow processes, ideally in a regulated environment.
- Proven ability to drive performance through data, KPIs and reporting.
- Experience managing or working with offshore / remote teams.
- High attention to detail with strong focus on data quality and process control.
- Ability to operate across multiple stakeholders and drive alignment in complex environments.
- Strong communication skills, with ability to translate operational insights into clear actions.
- Diversity and Inclusion
Studies have shown that women and people of colour are less likely to apply unless they meet every requirement.
At NESO, we are committed to building a diverse, inclusive and authentic workplace for everyone.
If you’re excited about this role but your experience does not match the job description exactly, we encourage you to apply anyway.
We still want to hear from you as you might be the right person for this role or another one.
What You’ll Get
A competitive salary of £70,000 – £80,000 depending on experience and capability.
As well as your base salary, you will receive a bonus of up to 15% of your salary for stretch performance, 28 days annual leave as standard, and a competitive contributory pension scheme where the company will double match your contribution to a maximum of 12%.
- Flexible Bank Holidays & Holiday Trading
- Additional Birthday Day Off
- Cycle to Work Scheme, Retail & Gym Discounts
- Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance
About Us
At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain’s energy future.
We already operate the world’s fastest decarbonising electricity system and are working towards our ambition to run it carbon‑free for a short period this year, provided the market supplies electricity exclusively from renewable sources.
We provide expert advice to government on how to deliver a clean power system by 2030.
In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO – an independent, expert public corporation with a whole‑system view across electricity, gas, and hydrogen.
Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security.
Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system‑wide benefit, long‑term public value.
EEO Statement
NESO is an equal opportunity employer.
We celebrate the difference people can bring to our organisation and welcome applicants with diverse experiences and backgrounds.
All qualified applicants will receive consideration regardless of race, colour, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other characteristic protected by law.
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Contact Details:
National Energy System Operator Limited Recruitment Team
