At a Glance
- Tasks: Lead connections operations and deliver high-quality customer outcomes in a dynamic energy environment.
- Company: Join NESO, a key player in transforming Great Britain's energy system for a sustainable future.
- Benefits: Enjoy a competitive salary, bonus potential, generous leave, and flexible benefits.
- Other info: Diversity and inclusion are at the heart of our culture; we welcome applicants from all backgrounds.
- Why this job: Make a real impact on the energy landscape while developing your leadership skills.
- Qualifications: Experience in operational delivery and strong customer focus required.
The predicted salary is between 70000 - 80000 £ per year.
About the Role
National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. Due to continuous growth, we are looking for a Connections Operations Manager to join us at NESO. The Connections Operations Manager will lead the effective delivery of connections activity within Connections Operations, covering demand, DNO and generation portfolios across the relevant E&W, Scotland or national scope.
Key Accountabilities
- Build trusted relationships with demand customers, DNOs, generators, developers and investors.
- Ensure timely, compliant and high‑quality delivery of connection offers, modifications, agreements and associated customer outputs.
- Monitor delivery performance and take action to resolve blockers, dependencies and risks affecting customer outcomes.
- Translate policy, regulatory and Connections Reform requirements into practical operational delivery actions.
- Provide clear operational insight to senior stakeholders, including delivery progress, risks, dependencies and recommended actions.
- Represent Connections Operations in internal and external forums as required.
- Identify, manage and escalate risks across the connections portfolio.
- Drive improvements in operational processes, governance, coordination and customer experience.
- Lead, coach and support team members to deliver high‑quality outcomes in a complex and changing environment.
- Support wellbeing, workload management and team resilience during periods of high operational demand.
About You
You will have:
- Experience leading operational delivery in a complex, regulated or infrastructure environment.
- Strong understanding of the electricity connections landscape, or the ability to build this quickly.
- Experience managing customer portfolios, delivery teams, escalations or complex operational programmes.
- Ability to translate policy, regulatory or technical requirements into practical delivery outcomes.
- Strong customer focus, with the ability to build trust with customers, developers, DNOs and other external stakeholders.
- Excellent communication and influencing skills, including engagement at senior levels.
- Ability to manage competing priorities, ambiguity and delivery pressures effectively.
- Strong problem‑solving skills and the ability to identify practical solutions to blockers and risks.
- Collaborative working style, with confidence operating across internal and external organisational boundaries.
- Commitment to continuous improvement, process discipline and high‑quality customer outcomes.
- Strong leadership capability with experience delivering in complex, high‑profile operational environments.
- Experience working with government, regulators or major external stakeholders.
What You’ll Get
- Competitive salary of £70,000 – £80,000 dependent on experience and capability.
- Bonus up to 15% of salary for stretch performance.
- 28 days annual leave as standard.
- Competitive contributory pension scheme with double match up to a maximum company contribution of 12%.
- Flexible benefits programme, including flexible bank holidays & holiday trading, an additional birthday day off, cycle‑to‑work scheme, retail and gym discounts, private medical insurance, critical illness insurance and personal accident insurance.
About NESO
At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain’s energy future. We already operate the world’s fastest decarbonising electricity system and are working toward our ambition to run it carbon‑free for a short period this year, provided the market supplies electricity exclusively from renewable sources. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO – an independent, expert public corporation with a whole‑system view across electricity, gas and hydrogen. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security, and act in the best interests of all energy users.
This role closes at 23:59 on the day before the date shown above. We encourage candidates to submit their application as early as possible. We encourage applicants from all backgrounds and are committed to building a workforce that reflects the communities we serve. Diversity, inclusion and equal opportunity are core to our culture.
Connections Operations Manager in Warwick employer: National Energy System Operator Limited
At the National Energy System Operator (NESO), we are dedicated to fostering a dynamic and inclusive work environment where talented individuals can thrive. As a Connections Operations Manager, you will play a crucial role in shaping a sustainable energy future while enjoying competitive benefits, a strong focus on employee wellbeing, and ample opportunities for professional growth. Join us in our mission to lead the transformation of Great Britain's energy system, where your contributions will be valued and recognised.
Contact Details:
National Energy System Operator Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Connections Operations Manager in Warwick
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughNational Energy System Operator Limited's Website
Don’t forget to apply directly through National Energy System Operator Limited's website for the full-time Connections Operations Manager role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Connections Operations Manager in Warwick
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at National Energy System Operator Limited. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at National Energy System Operator Limited
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of National Energy System Operator Limited.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to National Energy System Operator Limited.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
