At a Glance
- Tasks: Lead customer connections projects and deliver solutions for a sustainable energy future.
- Company: Join the National Energy System Operator, shaping clean energy for all.
- Benefits: Competitive salary, bonus, flexible working, and generous leave.
- Other info: Embrace a diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact in the energy sector while developing your career.
- Qualifications: Experience in customer management and project coordination is essential.
The predicted salary is between 49000 - 65000 £ per year.
About the Role
The National Energy System Operator's (NESO) strength lies in our people. Together, we’re shaping the future where clean, affordable energy is accessible for all. Every day is an opportunity to make a real difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow. We are looking for a Connections Contract Manager for 12 months to cover maternity leave. As a Connections Contract Manager, you will lead and manage the customer connections journey throughout the life of their project to deliver solutions that enable customers to connect to the GB electricity system in a timely manner aiding the transition to net zero, whilst exceeding customer expectations.
You’ll be the single point of contact for our customers, managing them throughout the life of their project. You’ll need to be resilient and able to handle the pressures that come within an industry driving forward to enable net zero by 2050. You’ll be based in either Warwick, Wokingham or Glasgow and can enjoy our hybrid working from office and home (with min once a week in the office). We are open to full time and part time applicants, as well as flexible working arrangements.
Key accountabilities
- Effectively co-ordinate cross-functional project teams and external customers and stakeholders, including Transmission Owners, Distribution Owners and Developers, to deliver and maintain customer connection projects in a timely manner and in line with the contractual framework and industry codes (Grid Code, STC, BSC).
- Own the relationship with a portfolio of customers, responsible for the development of contracts, pro-actively managing commercial solutions across the project life cycle delivering value.
- Apply detailed contract knowledge to continuously improve the value to the business, ensuring customers queries are resolved.
- Identify any associated connection risks and support the development of solutions to mitigate these risks for the overall benefit of customers, stakeholders, and the business.
- Support the continual improvement of internal and external processes through implementation of change initiatives as required.
- Accurately record and effectively manage data in all appropriate systems, ensuring compliance with licence, industry codes and GDPR.
- Deliver seamless and efficient services both internally and externally for our customers and stakeholders.
Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.
About You
- Experience of effectively dealing with customers leading to dispute resolution.
- Experience in simultaneously managing multiple projects, all to a high standard.
- Knowledge of the Grid Code, CUSC, STC and associated governance structures and regulatory frameworks.
- Ability to understand the contractual and commercial requirements of the codes and how to apply them to projects.
- Ability to identify and mitigate risks, both internally and with our external customers and stakeholders.
- Ability to understand complex issues and offer users viable solutions, considering impact on the electricity system.
- Ability to explain contractual issues to customers in simple terms.
- Ability to establish links across NESO to ensure any interdependencies on projects is understood and explained to the end user.
What You’ll Get
- A competitive salary of £49,000 - £65,000 dependent on experience and capability.
- As well as your base salary, NESO's core benefits are the essential perks and advantages that form part of your employee package.
- You will receive a bonus based on company performance.
- 26 days annual leave as standard.
- A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
- Annual Enrollment to NESO Savings Plan, when you save between £20- £500 a month from your take-home pay, we will pay a 50% matching contribution.
- Flexible Bank Holidays & Holiday Trading.
- Additional Birthday Day Off.
- Cycle to Work Scheme, Retail & Gym Discounts.
- Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance.
About Us
At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030.
In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always acting in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thinking and public value.
The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. Together.
More Information
This role closes at 23:59, on the day before date shown above. Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment. We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.
The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. Together.
Connections Contracts Manager employer: National Energy System Operator Limited
Join a forward-thinking organisation dedicated to enhancing the UK's energy system resilience. With a strong emphasis on employee growth, we offer competitive salaries, flexible working arrangements, and a supportive work culture that values collaboration and innovation. Our locations in Wokingham, Warwick, and Glasgow provide unique opportunities for professional development while contributing to meaningful projects that impact the energy landscape.
Contact Details:
National Energy System Operator Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Connections Contracts Manager
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We think you need these skills to ace Connections Contracts Manager
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Show Your Energy Sector Know-How:When you're applying for a temporary role in the energy and utilities sector, it’s crucial to showcase any relevant experience or knowledge you have. Highlight specific projects or coursework that demonstrate your understanding of energy systems, sustainability, or utilities management. This way, we can see you’re not just a candidate – you’re someone who knows the territory!
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Flexibility is Key for Temporary Roles:In your application, emphasise your availability and willingness to adapt to different roles or shifts. Since this is a temporary position, showing that you can hit the ground running and adjust to the needs of the team will make you a more attractive candidate to National Energy System Operator Limited.
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How to prepare for a job interview at National Energy System Operator Limited
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In the energy-utilities sector, it's key to highlight your commitment to sustainable practices and innovative solutions. Be ready to share examples of how you've engaged with energy efficiency projects or how you stay updated on industry trends. This shows that you're not just looking for a job, but genuinely care about making an impact.
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Since this is a temporary position, the interviewer will likely want to know how quickly you can adapt to new environments and teams. Be prepared to discuss previous experiences where you had to learn on the job or take on new responsibilities swiftly. Highlighting your flexibility will show you're a great fit for short-term projects.
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