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- Tasks: Conduct home visits to assess energy efficiency and provide guidance to vulnerable households.
- Company: Join the National Energy Foundation, a leading charity focused on energy improvement since 1988.
- Benefits: Flexible hours, travel opportunities, and training provided for personal growth.
- Why this job: Make a real difference in your community while helping families save energy and improve wellbeing.
- Qualifications: Great communication skills and a passion for energy efficiency; experience is a plus but not essential.
- Other info: Dynamic role with opportunities to engage with the public and support local initiatives.
The predicted salary is between 30000 - 40000 £ per year.
About the National Energy Foundation: The National Energy Foundation is an independent charity based in Milton Keynes, which has been at the forefront of improving the use of energy in buildings since 1988. We aim to give people, organisations and government the knowledge, support and inspiration they need to understand, manage and reduce the use of energy in buildings.
Role Overview: NEF runs a number of projects that have domestic households at their core. The UK Government is committed to net zero targets by 2050 and has already commenced several large-scale domestic energy retrofit programmes, with grant funding available for low income/high cost households. Our role of Home Visit Advisor will supplement our expansion of our Better Housing Better Health service into Wales, by following up our telephone advice service with free home energy visits. You will provide advice and guidance to vulnerable households (such as the elderly, young families or those with a health condition) through a home visit, assessing their property for energy efficiency improvements (as well as assessing wellbeing measures) before creating a home visit report to refer into a range of case management services and onward social care and health support mechanisms. Alongside this, you could be delivering awareness sessions or training to public health or voluntary sector organisations or the public; certainly, you’ll be representing NEF at public meetings and events. This role is very much about communication and people, but you’ll also need to be organised, diligent and able to navigate various systems and processes. It would be beneficial to be based in Wales, notably North Wales, for ease of travel across the project area but applications from other areas will be considered. This role might be suited to either a current domestic energy assessor or someone with limited experience but looking to enter this sector.
Key Responsibilities:
- Provide home visits across the project area with availability between Monday to Saturday 08:00 to 19:30 (most visits take place between 9.30 - 17:00 but flexibility is required)
- Provide advice regarding energy efficiency in the home and assess potential energy efficiency improvements
- Provide advice and guidance to vulnerable households around general health and safety risks in the home
- Prepare a comprehensive report of visits to capture an overall picture of the household and follow up actions required
- Refer the household into any further support organisations or installers as required
- Prepare and deliver training to a range of audiences, providing information on the programmes and funding available
- Manage a range of systems and processes, including relevant CRM systems and/or databases
- Adhere fully to NEF Quality Management Systems (QMS)
- Support, assist and deputise for other members of the Foundation as workload and/or circumstances might require
- Other activities as agreed with Line Manager
Person Specification:
- Ability to work with and for the general public (mainly vulnerable households) in a caring and non‑judgemental way
- Excellent verbal (including telephone) and written communication skills
- An enthusiastic approach and the ability to work both individually and as part of a team
- The ability to engage with people confidently and effectively; remotely, one‑to‑one and in groups
- Highly organised, with a methodical approach to projects and a keen eye for detail
- Current DBS check (or willingness to undertake one with NEF to reimburse the expense)
- Current Domestic Energy Assessor or an interest in energy saving, energy efficiency and renewable energy
- Ability and willingness to travel. Regular travel is a feature of the job, particularly during autumn, winter and spring. Occasional travel to Milton Keynes office.
- Ability to work outside of office hours, by arrangement
- Familiarity with Microsoft Office Outlook, Excel, Word and Dynamics365
- Possession of a full UK driving licence and use of a car with business insurance cover
Desirable:
- Bilingual (Welsh and English)
- Experience of working with vulnerable adults and knowledge of principles of safeguarding (training will be provided)
- Knowledge of the local area
Home Visit Advisor - Wales employer: National Energy Foundation
Contact Detail:
National Energy Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Visit Advisor - Wales
✨Tip Number 1
Get to know the company! Research the National Energy Foundation and their projects. Understanding their mission and values will help you connect better during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Home Visit Advisor.
✨Tip Number 3
Practice your communication skills! Since this role is all about engaging with vulnerable households, make sure you can articulate your thoughts clearly and empathetically. Role-play scenarios with friends or family to build confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the NEF team and making a difference in energy efficiency.
We think you need these skills to ace Home Visit Advisor - Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Home Visit Advisor role. We want to see how you can bring value to our mission at NEF, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills: Since this role is all about connecting with people, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to convey your enthusiasm for helping vulnerable households!
Be Organised and Detail-Oriented: We’re looking for someone who’s methodical and pays attention to detail. In your application, demonstrate your organisational skills by outlining how you manage tasks and projects effectively. This will show us you’re ready for the responsibilities of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our organisation there!
How to prepare for a job interview at National Energy Foundation
✨Know Your Stuff
Make sure you understand the role of a Home Visit Advisor and the mission of the National Energy Foundation. Brush up on energy efficiency concepts and the specific challenges faced by vulnerable households. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
Since this role is all about communication, prepare examples of how you've effectively engaged with people in the past. Think about times when you've worked with vulnerable individuals or delivered training sessions. Be ready to demonstrate your ability to communicate complex information clearly and compassionately.
✨Be Organised and Methodical
The job requires a keen eye for detail and strong organisational skills. Bring along any relevant experience that showcases your ability to manage multiple tasks or projects. You might even want to prepare a mock report to demonstrate how you would capture the details of a home visit.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the organisation. Ask about the types of households you'll be visiting, the support available for advisors, or how NEF measures success in their projects. This shows you're engaged and serious about the opportunity.