Energy Adviser (North East England)

About Us

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

The Role

We have a fantastic opportunity for someone to join us in the position of Energy Adviser, to work on either a full or part time basis. Job share applications are also welcome. This role provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6.5 million households in the UK.

NEA’s Energy Advisers are empathetic, polite and have good listening skills but are also knowledgeable, assertive, and confident. Their main role is to provide one to one advice to clients referred through the charity’s Warm and Safe Homes helpline and to deliver energy advice presentations to groups. They also get involved in a range of tasks to support these activities. Energy Advisers sit within the Communities Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances.

This post is subject to enhanced vetting and barring check.

What you will need to succeed

Working within our Communities Directorate you will have demonstrable experience of delivering Energy Advice and helping others. Therefore, it is vital that you have empathy, confidence and knowledge of the issues facing vulnerable low-income households.

You will have knowledge and understanding of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them.

You will also have knowledge of assistance available for energy efficiency improvements to low-income households.

You will be an excellent communicator, with proven experience and understanding of how to effectively address the energy needs of low income, vulnerable or disadvantaged householders – with the desire to make a positive difference to people’s lives.

The successful candidate will operate within the North-East of England, ideally within a commutable distance to our headquarters in Newcastle upon Tyne . Home working and office-based locations are available depending on your proximity to a NEA office. Preferences will be discussed with candidates at interview. Hybrid working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.

We are offering:

• £28,163 – £33,205 (FTE) – Scale 5-6, Points 12-22. New appointments are usually made at the starting point of the scale.
• 11½% non-contributory pension.
• 25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff.
• Flexible working arrangements including the opportunity for Hybrid working.
• Enhanced family friendly payments.
• Employee Assistance Programme.
• Employee benefits platform.
• 2-Year Fixed Term Post.

The closing date for all applications is 12:00 noon Monday 13 January 2025. We anticipate interviewing the two weeks commencing Monday 20 January 2025. Full details of the posts and an application form are available on our website.

How to apply:

Apply online by clicking 'apply via website'.

Please note CVs will not be accepted as part of the application process. No recruitment agency or advertising enquiries, please.

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511. Company Registration No: 01853927