At a Glance
- Tasks: Provide one-to-one energy advice and deliver community presentations across London.
- Company: Join National Energy Action, a charity dedicated to tackling fuel poverty.
- Benefits: Competitive salary, flexible working, generous leave, and a supportive workplace.
- Other info: Hybrid role with opportunities for career growth and community engagement.
- Why this job: Make a real difference in people's lives while improving energy resilience.
- Qualifications: Experience in energy advice and excellent communication skills required.
About us
National Energy Action (NEA) is the national fuel poverty charity. We’ve worked across England, Wales, and Northern Ireland for over 40 years, to ensure that everyone can afford to live in a warm, healthy home. Millions of households across the UK still face high energy bills, low incomes and poor energy efficiency. We work with frontline practitioners, companies, regulators and governments, to support vulnerable clients, raise awareness and achieve enduring change. Our work tackles these challenges head‑on, delivering practical support, influencing policy and improving lives. Our values guide how we work every day — we make things happen, we put people first and we lead the way. These values come to life through our behaviours, including pulling together, owning the outcome and supporting one another. Our teams are friendly, knowledgeable and passionate about what we do. We offer a supportive, rewarding workplace where you can build a meaningful career while making a real difference every day.
The role
We are looking for a motivated and skilled Energy Adviser to support households across London. You will provide trusted one-to-one energy advice, help clients navigate complex energy issues, deliver group awareness sessions and support NEA’s wider community engagement work. Travel within London will be required.
Driving licence requirement
This role requires a full current driving licence to support NEA’s Mobile Advice Centre, which delivers outreach and advice across London communities.
This is an exciting opportunity to:
- Provide one-to-one energy casework support to low-income and vulnerable households
- Deliver group energy advice sessions and community presentations
- Support clients referred through NEA’s Energy Advice and Support services
- Build strong relationships with referral partners and community organisations
- Maintain accurate client records and contribute to project reporting
- Support wider NEA programmes and organisational priorities
Your work will directly contribute to improving health, wellbeing and energy resilience for those most at risk.
What you will need to succeed
You will bring:
- Experience of delivering energy advice via telephone, webchat or face-to-face
- Knowledge of domestic energy efficiency
- Understanding of the challenges facing deprived communities
- Excellent communication skills and the ability to support vulnerable households
- Strong organisational skills and accurate record keeping
- Ability to work independently and manage competing priorities
- A full current driving licence and confidence travelling across North London
This is a hybrid role based at NEA’s London office. Hybrid and home working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Due to the nature of this role, successful candidates will be subject to a Standard DBS check.
What we offer
- £29,064 to £34,267 (FTE) per annum (Levels 3-6, Points 12–22) (plus £3,300 London weighting if applicable).
- New appointments will usually begin at the starting point of the scale
- 11.5% non-contributory pension
- 25 days annual leave plus 3 additional days in between Christmas and New Year when our offices close
- All public holidays
- Flexible working arrangements including hybrid working
- Enhanced family-friendly policies
- Employee Assistance Programme
- Employee benefits platform
Please note that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. NEA is an equal opportunities employer. We welcome applications from all people with the necessary skills and experience.
Energy Adviser employer: NATIONAL ENERGY ACTION
NATIONAL ENERGY ACTION is an exceptional employer that champions a culture of inclusivity and collaboration, making it an ideal place for those passionate about social impact. With a competitive salary and flexible working arrangements, employees are empowered to balance their professional and personal lives while contributing to vital energy initiatives that support vulnerable communities in London. The organisation prioritises employee growth through meaningful projects and partnerships, ensuring that every team member can make a significant difference in the lives of low-income households.
StudySmarter Expert Advice🤫
We think this is how you could land Energy Adviser
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughNATIONAL ENERGY ACTION's Website
Don’t forget to apply directly through NATIONAL ENERGY ACTION's website for the full-time Energy Adviser role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Energy Adviser
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NATIONAL ENERGY ACTION. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at NATIONAL ENERGY ACTION
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of NATIONAL ENERGY ACTION.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to NATIONAL ENERGY ACTION.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
