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- Tasks: Lead the development and maintenance of our CRM system while providing user training and support.
- Company: Join the National Education Union, a powerful advocate for change in education.
- Benefits: Enjoy 35 days of annual leave, a pension scheme, and flexible working arrangements.
- Why this job: Make a real impact in education by managing vital data and driving strategic initiatives.
- Qualifications: Experience with complex CRM systems and strong analytical problem-solving skills required.
- Other info: Work in a dynamic environment with opportunities for professional growth and collaboration.
The predicted salary is between 66030 - 92442 £ per year.
DATA AND CRM MANAGER
Based in the NEU Hamilton HouseOffice (London WC1H 9BD)
Full time, permanent
Commencing salary £66,030per annum
The National Education Union is apowerful force for change in education, representing 500,000 teachers,lecturers, support staff, and leaders. As we undertake an extensive staffingreview, this is an exciting time to join us on our journey to becoming a moreagile, strategic, and powerfully coordinated trade union—ready to meet thechallenges of the future and drive lasting change in education.
We are now seeking to recruit a Dataand CRM Manager who will need to plan and implement the development and ongoingmaintenance of the union’s CRM and its data and provide user training andsupport on the CRM to ensure it is fit for purpose and users’ needs are wellsupported.
As the expert on the Union’s CRM,they will need to maintain and thorough and trusted understanding of theUnion’s rules, process and procedures as they relate to access and also to theuse of Union’s data.
The successful applicant will needto have experience of maintaining and supporting the development of a large andcomplex CRM, including specification and configuration, audit processes andfault finding and resolution, and so we are looking for people with provenanalytical approaches to problem solving who can think innovatively andexercise judgement within agreed parameters.
They will also need to haveexperience of working and contributing at a management level to devise anddeliver team work plans and good stakeholders’ management experience.
Prospective applicants are alsoadvised that your normal place of work will be the NEU office specified in thisadvert and that the NEU operates ‘Blended Working Arrangements’ foroffice-based staff, which means you will typically need to be based in thedesignated NEU office for 3 to 4 days a week (based on a full-time contract),with the remaining days based at home, and subject to business needs.
In addition to salary, we offergood conditions including 35 days’ annual leave plus Christmas closure days anda defined benefit pension scheme. Salary and benefits are pro-rata forpart-time applicants.
Further details can be downloadedfrom our website via the button below where applicants will be able to completean online application on our recruitment portal. Closing date ismid-day Wednesday 5 November 2025.
THE UNION ISFUNDAMENTALLY COMMITTED TO EQUAL OPPORTUNITIES IN ITS POLICIES AND PRACTICE
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Data and CRM Manager employer: National Education Union
Contact Detail:
National Education Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data and CRM Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at the NEU or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the NEU's mission and values. Show us how your skills align with our goals, especially in data management and CRM expertise. We love candidates who are passionate about education!
✨Tip Number 3
Practice your problem-solving skills! Think of examples where you've tackled complex CRM issues or improved processes. We want to see your analytical approach in action during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the NEU team.
We think you need these skills to ace Data and CRM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Data and CRM Manager role. Highlight your experience with CRM systems, data management, and any relevant analytical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at the NEU. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re looking for innovative thinkers who can navigate complex situations, so share those success stories with us!
Apply Through Our Website: Remember to submit your application through our recruitment portal on the NEU website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it keeps everything organised on our end!
How to prepare for a job interview at National Education Union
✨Know Your CRM Inside Out
Make sure you have a solid understanding of the CRM systems you've worked with. Be ready to discuss specific features, your role in their development, and how you've tackled any challenges. This will show that you're not just familiar with the tools but can also leverage them effectively.
✨Showcase Your Analytical Skills
Prepare examples of how you've used analytical approaches to solve problems in previous roles. Think about times when you had to troubleshoot issues or improve processes. Being able to articulate these experiences will demonstrate your capability to think critically and innovatively.
✨Understand the Union's Mission
Familiarise yourself with the National Education Union's goals and values. During the interview, relate your skills and experiences back to how they can contribute to the union's mission. This shows that you're not just looking for a job, but are genuinely interested in making a difference.
✨Prepare for Stakeholder Management Questions
Expect questions about your experience with stakeholder management. Have specific examples ready that highlight your ability to communicate effectively and manage relationships. This is crucial for the role, so demonstrating your expertise here will set you apart from other candidates.
